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AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 150,287 reviews

Trusted Customer

Feefo Verified

7 years ago

Very polite and professional. Able to handle my inquiry concerning payment. Thank you.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

didn't send me envelope for no claims bonus and had to down load disc my iother insurance company always sent these

Trusted Customer

Feefo Verified

7 years ago

AXA has an excellent customer service, I was attended to very well and promptly

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

My statement of fact is always wrong and have had to make numerous attempts to right it.

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Great value and customer service

Extremely good customer service. Very helpful, knowledgeable and thorough. Great rewards for drivers with no claim bonus, as my quote dropped considerably this year with numerous discounts available...

Trusted Customer

Feefo Verified

7 years ago

Talking to real people who understand and are really helpful, quick, efficient and caring.

Trusted Customer

Feefo Verified

7 years ago

Good customer service and insurance products. Easy to manage online. Some time takes long to access them over the phone.

Trusted Customer

Feefo Verified

7 years ago

Excellent service, extremely helpful and very clear with all instruction regarding payments etc

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

No response

I would like a response to my phone message

Nikki Kelly

AXA Insurance

7 years ago

Good Afternoon Ciara,

Thank you for your feedback and for taking our call today. I am glad we have been able to resolve your issue regarding your dual insurance to your satisfaction and I hope you will consider Axa again in the future.

Kind Regards,

Nikki

Feefo Coordinator

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about AXA Insurance:

Really really poor. Could not get through by telephone then when I did the lady I spoke to wasn't able to take my payment and said I need to speak to Holly. I had all my quote reference and all...

Nikki Kelly

AXA Insurance

7 years ago

Good Afternoon Ciaran,

Thank you for your comment and for bringing this to our attention today.

I apologise for the level of customer service you received during your recent contact. I have checked your policy and have referred this to the Manager to discuss with the Agent in question the importance of the customer journey and to ensure we are completing any request despite who has completed the initial quote.

We pride ourselves on providing excellent customer service at every contact and I am sorry you did not receive the level of care we expect during this contact - I assure you we take matters such as this very seriously and will do our best to ensure any further interaction with ourselves is of a higher standard.

We want to take this opportunity to thank you for choosing AXA for your car insurance. We really appreciate your business.

Kind Regards,

Nikki

Feefo Coordinator