How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews

Trusted Customer

Feefo Verified

1 year ago

AXA is dependable

Efficient service. Comprehensive policy clearly explained.

Jon

AXA Insurance

1 year ago

Good morning, Thanks for leaving your fab feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

0

Trusted Customer

Feefo Verified

1 year ago

Competitive Insurance

Competitive insurance and really easy to organise.

Jon

AXA Insurance

1 year ago

Good morning, Thanks for leaving your lovely feedback for us. It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly. Jon AXA Customer Service Team

0

Trusted Customer

Feefo Verified

1 year ago

Good

No hassle

Anthony C

AXA Insurance

1 year ago

Good morning - thanks for taking the time to leave us your feedback. I’m really pleased to see you had a positive experience with us. If you ever need anything, just get in touch. Enjoy your day 😊 Anthony C AXA Customer Service Team

0

CF

Craig Fletcher

Feefo Verified

Cardiff

1 year ago

What Craig Fletcher said about AXA Insurance:

No I wouldn't recommend

Despite witness statements & photo graphic evidence to prove I'm not to blame for my outstanding claim & the person at fault being insured with AXA, I'm currently paying over the odds for my car...

Adam

AXA Insurance

1 year ago

Hi Craig, I'm really sorry to hear of the experience you've had following a claim and I apologise for the time that this is taking to be resolved. I've passed this over to the claims team for this to be looked at for you to hopefully get this resolved along with the dissatisfaction this has caused to be logged. Thank you, Adam, AXA Customer Service Team.

0

Trusted Customer

Feefo Verified

1 year ago

A little intimidating

As a 93 year old being unable to speak to someone was off putting and every thing being on line

Anthony C

AXA Insurance

1 year ago

Good morning - thanks for taking the time to leave us your feedback. I'm sorry that you were put off by having to complete a quote online. Once a policy is in place we can assist you over the phone and we can answer any queries about potential quotes to make sure you have the information you need to complete it online - we just can't complete it for you on our side - I'm so sorry. Hopefully now you're all set up, you can get any help you might need. If you do ever require assistance, just get in touch. Enjoy your day 😊 Anthony C AXA Customer Service Team

0

KB

Krishna Badheka

Feefo Verified

Worsley

1 year ago

What Krishna Badheka said about AXA Insurance:

Friendly as well as efficient service.

Anthony C

AXA Insurance

1 year ago

Good morning - thanks for taking the time to leave us your feedback. I’m really pleased to see you had a positive experience with us. If you ever need anything, just get in touch. Enjoy your day 😊 Anthony C AXA Customer Service Team

0

Trusted Customer

Feefo Verified

1 year ago

Excellent

Just brilliance. Easy to navigate and form simplistic and easily understood.

Anthony C

AXA Insurance

1 year ago

Good morning - thanks for taking the time to leave us your feedback. I’m really pleased to see you had a positive experience with us. If you ever need anything, just get in touch. Enjoy your day & welcome to AXA 😊 Anthony C AXA Customer Service Team

0

Trusted Customer

Feefo Verified

1 year ago

Competitively priced house insurance

Efficient service with prices which appear competitive.

Anthony C

AXA Insurance

1 year ago

Good morning - thanks for taking the time to leave us your feedback. I’m really pleased to see you had a positive experience with us and that we could be competitive. If you ever need anything, just get in touch. Enjoy your day 😊 Anthony C AXA Customer Service Team

0

RM

Roger Maingot

Feefo Verified

Malvern

1 year ago

What Roger Maingot said about AXA Insurance:

Simple, no problems

Excellent attitude, very helpful

Anthony C

AXA Insurance

1 year ago

Good morning - thanks for taking the time to leave us your feedback. I’m really pleased to see you had a positive experience with us. If you ever need anything, just get in touch. Enjoy your day 😊 Anthony C AXA Customer Service Team

0

Trusted Customer

Feefo Verified

1 year ago

An easy-to-use and communicative process.

Very good. It was reassuring that they asked a number of questions to get as much information about the property I have - unlike some other insurers' quotation systems! As a potential enhancement, if...