How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews

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Alan Fraser

Feefo Verified

Dundee

1 year ago

What Alan Fraser said about AXA Insurance:

Great service

Very easy to navigate and good that I can do it on line

Paul

AXA Insurance

1 year ago

Hi Alan, Thanks for the great feedback and I'm really pleased that you enjoy using our online journey. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Mark Telfer

Feefo Verified

Dumfries

1 year ago

What Mark Telfer said about AXA Insurance:

Hassle free brilliant company to have on your side

Absolute brilliant and so easy to deal with, phoned them as i was having some difficultys and they couldn't be any more helpfull, a proper easy ordeal and very pleasant company to deal with very well...

Paul

AXA Insurance

1 year ago

Hi Mark, Thanks for the great feedback. I'm so happy that we were able to help with the questions you had. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Trusted Customer

Feefo Verified

1 year ago

Easy to use and very competitive on price

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Trusted Customer

Feefo Verified

1 year ago

Excellent

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback about your recent renewal. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Trusted Customer

Feefo Verified

1 year ago

Excellent service Excellent price

Good cover and an excellent price

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback about your recent renewal. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Trusted Customer

Feefo Verified

1 year ago

Great service great price done in know time

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Peter Ward

Feefo Verified

Sunderland

1 year ago

What Peter Ward said about AXA Insurance:

First class service

Very easy to use

Paul

AXA Insurance

1 year ago

Hi Peter, Thanks for the great feedback about your recent renewal. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Trusted Customer

Feefo Verified

1 year ago

Believe to be with good hand. ..

very professional. ...

Paul

AXA Insurance

1 year ago

Hi there, Thanks for the great feedback. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Rita Hill

Feefo Verified

Epworth

1 year ago

What Rita Hill said about AXA Insurance:

Easy stress free and confident in my insurers

I received advice of upcoming renewals in good time to review my Insurance cover and be satisfied with the policy invitation. Renewal was straightforward and details made very clear EASY STRESS

Paula

AXA Insurance

1 year ago

Hi Rita. Thanks for taking the time to leave a review of your experience. It's great to hear how happy you are with our service, and you find renewing is stress-free with AXA. Thank you for renewing your home insurance with us for another year. I can see you've been with us since 2018, so we really appreciate your loyalty and custom. I hope you spend many more happy years with us. Best wishes Paula AXA Customer Service Team

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Trusted Customer

Feefo Verified

1 year ago

Peace of mind.

Lots of help. Very nice lady.

Paula

AXA Insurance

1 year ago

Hi, Thanks for taking the time to leave a review of your experience. It's great to hear how happy you are with our service, that it gives you peace of mind and that one of our telephone agents could help you out the other day. Thank you for choosing to insure your home with AXA. I hope you spend many happy years with us. Best wishes Paula AXA Customer Service Team

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