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AXA Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct | Feefo

Displaying all 298,770 reviews

Barbara Nutting

Hednesford Staffs.

2 months ago

Date of purchase: 25/03/2025

What Barbara Nutting said about AXA Insurance:

Renewal

Excellent service always renews automatic so I don't forget to do it and always at a great price, I would highly recommend AXA for your insurance needs.

Paul

AXA Insurance

2 months ago

Hi Barbara, Thanks for the great feedback about your recent renewal. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Trusted Customer

2 months ago

Date of purchase: 25/03/2025

Renewal

Ok would have been good if I was offered a discount for continuing with the policy

Paul

AXA Insurance

2 months ago

Hi there, Thanks for the feedback about your recent renewal. I'm sorry for the delay in responding here and that no discount was available this year for you. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Edwin Clarke

Lowestoft

2 months ago

Date of purchase: 25/03/2025

What Edwin Clarke said about AXA Insurance:

Good buy

Very good and automatic renew which is good very haappy

Paul

AXA Insurance

2 months ago

Hi Edwin, Thanks for the great feedback about your recent renewal. I'm sorry for the delay in responding here. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Melvyn Hewitt

Dunstable

2 months ago

Date of purchase: 22/03/2025

What Melvyn Hewitt said about AXA Insurance:

Was easy to complete

Nice and easy to complete the transaction.

Paul

AXA Insurance

2 months ago

Hi Melvyn, Thanks for the great feedback about your recent renewal. We're so glad you took the time to share the experience you've had with us. Have a lovely day, Paul AXA Customer Service Team

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Ivon Chapman

York

2 months ago

Date of purchase: 25/03/2025

What Ivon Chapman said about AXA Insurance:

Simple process

Simple straightforward renewal process and price was right, finally a company that recognises the importance of keeping their customers !

Adam

AXA Insurance

2 months ago

Hi there, Ivon. Thank you for taking the time to leave us your feedback. It's great to hear that you've found the renewal process simple to do and that the price was right. If you need any help in the future, feel free to get in touch. Best wishes, Adam, AXA Customer Service Team.

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Trusted Customer

2 months ago

Date of purchase: 25/03/2025

Poor

I have not had to claim with AXA so do not have end to end experience. However I have found the complaints team to be unhelpful and disinterested. I won't be remaining with them next year.

Gary

AXA Insurance

2 months ago

Hello and thanks for getting in touch. I'm sorry to see you were unhappy after our investigation into your recent complaint. I can see that the Customer Resolution Team has contacted you with any steps available to you should you be unhappy with the response we've sent you. Take care and have a lovely day, Gary AXA Customer Service Team

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Trusted Customer

2 months ago

Date of purchase: 24/03/2025

good service

very good but very expensive

Jasmin

AXA Insurance

2 months ago

Hi there, thanks for taking the time to leave us a review, We're really glad you're happy with our service! Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

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Scott Russell

Irvine

2 months ago

Date of purchase: 25/03/2025

What Scott Russell said about AXA Insurance:

Car insurance

Ease of use and flawless renewal

Jasmin

AXA Insurance

2 months ago

Hi Scott, thanks for taking the time to leave us a review. We're really glad you're happy with our renewal and that you've stayed with us for another year! Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

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COLLEEN STOPPS

High Wycombe

2 months ago

Date of purchase: 25/03/2025

What COLLEEN STOPPS said about AXA Insurance:

Very helpful staff when I phoned up.

Jasmin

AXA Insurance

2 months ago

Hi Colleen, thanks for taking the time to leave us a review. We're really glad you're happy with our service and that you've stayed with us for another year! Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

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James Dunn

Manchester

2 months ago

Date of purchase: 25/03/2025

What James Dunn said about AXA Insurance:

AXA Insurance

With travel insurance we couldn’t fault them, with our current home insurance their price was very competitive for another year. Happily we have not had cause to put the policy to any test. Would we...

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Jasmin

AXA Insurance

2 months ago

Hi James, thanks for taking the time to leave us a review. We're really glad you're happy with your policies! Please don't hesitate to reach out if there's anything we can help with - our contact details are on your policy schedule. Best wishes Jasmin AXA Customer Service Team

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About AXA Insurance

AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.

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0844 874 0239

5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom