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AXA Insurance Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 298,783 reviews

Alan Bartholomew

Feefo Verified

barnsley

2 years ago

What Alan Bartholomew said about AXA Insurance:

The man was friendly and helpful and I would recommend them to anyone.

Joanne

AXA Insurance

2 years ago

Hi Alan, I appreciate you taking the time to leave your lovely feedback for my colleague. It's great to hear you would recommend us! If you ever need any help, please get in touch anytime. Best wishes, Jo AXA Customer Service Team

David

Feefo Verified

Stourbridge

2 years ago

What David said about AXA Insurance:

Straight forward, easy format.

Joanne

AXA Insurance

2 years ago

Hi David, Thanks for leaving your lovely feedback for us. It's so nice to see you've renewed with us and it sounds like the process went nice and smoothly. Feel free to get in touch anytime you need us! Best wishes, Jo AXA Customer Service Team

Lyle Heneke

Feefo Verified

2 years ago

What Lyle Heneke said about AXA Insurance:

Premium fee for a premium experience right?

Your policy increasing by 70% monthly after having 1 claim of a bike stolen seems like the perfect way to treat loyal customers. I cannot wait till my time is done with AXA, it will be a beautiful...

Gary

AXA Insurance

2 years ago

Hello Lyle, Thanks for getting in touch. I'm sorry to see you've had an increase on your policy. Your claims do form part of the calculation but I hope this link helps to explain the other information we use to calculate that - https://www.axa.co.uk/home-insurance/premiums/ I've logged your comments on our internal systems and I hope we can be more competitive for you in the future. Take care, Gary AXA Customer Service Team

Paul Hart

Feefo Verified

2 years ago

What Paul Hart said about AXA Insurance:

Axa

Worked well with me over the years to give me cover at an affordable price for me

Joanne

AXA Insurance

2 years ago

Hi Paul, Thanks for leaving us your feedback :) It's great that you have renewed with us since 2017! Have a good day & please get in touch anytime you need us. Best wishes, Jo AXA Customer Service Team

graeme smith

Feefo Verified

Wirral

2 years ago

What graeme smith said about AXA Insurance:

They Listen and answer questions

Listen !!!

Joanne

AXA Insurance

2 years ago

Hi Graeme, Thanks so much for taking the time to leave your nice feedback about the experience you had with our agents. It's great to see you decided to renew with us for another year as I can see you've been an AXA customer since 2019! If you ever need us, please get in touch anytime. Best wishes, Jo AXA Customer Service Team

Ian Hinchley

Feefo Verified

cardigan

2 years ago

What Ian Hinchley said about AXA Insurance:

clear and precise

an easy online experience

Joanne

AXA Insurance

2 years ago

Hi Ian, Thanks so much for taking the time to leave your lovely feedback for us. It's great to hear you found the online process of setting up the policy nice and easy. If you ever need us, please get in touch anytime. Best wishes & welcome to AXA! Jo AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Glad I transferred my policy

Easy and straightforward to deal with. Had a post purchase query which was promptly and excellently dealt with

Gary

AXA Insurance

2 years ago

Hello and thanks for getting in touch. It's good to see you found the online process easy and straightforward when you purchased the policy. We'll also be here in person if you need help too. Thanks again, Gary AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Have never filed a claim so don’t know how well AXA performs

Renewal was easy. That’s all I know about Axa

Neil

AXA Insurance

2 years ago

Hello Thank you for getting in touch with your feedback about your renewal journey. It's really pleasing to hear that you'll be staying with us for another year. If you do need further assistance in the future, please have no hesitation in getting back in touch with us, as we would love to hear from you again. I hope that you have a lovely day. Best wishes, Neil AXA Customer Service Team

Trusted Customer

Feefo Verified

2 years ago

Easy to talk to.

Neil

AXA Insurance

2 years ago

Hello I'm really pleased to read your review about your experience with AXA. All feedback is greatly appreciated as this helps us when we look at how we can improve our customer journey. Please feel free to reach out to us again if you do need any assistance throughout the year. Take care and have lovely day. Neil AXA Customer Service Team

John Barker

Feefo Verified

2 years ago

What John Barker said about AXA Insurance:

Very good experiance and was easy to follow

The whole insurance was easy to follow and worked out well. I have already recommended several friends to AXA.

Neil

AXA Insurance

2 years ago

Hello John Thank you for getting in touch with your comments about how you found our website when setting up your new policy with AXA. It’s really pleasing to hear that everything ran nice and smoothly. It’s fantastic to have you onboard with us, welcome to AXA. All feedback from our customers is greatly appreciated, as this helps us when we look at making future changes and improvements. Should you require any help this year, please get back in touch any time, as we would love to hear back from you again. I hope that you have a lovely day. Best wishes, Neil AXA Customer Service Team

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