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AXA Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct | Feefo

Displaying all 298,772 reviews

Trusted Customer

1 year ago

Date of purchase: 17/02/2024

Very easy to understand cheap on the cheap on the insurance been with you👍

Very easy to understand 10 out 10

Callum

AXA Insurance

1 year ago

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you a competitive quote and that you'll be staying with us for the year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 03/03/2024

Easy display of your services

I found it easy to understand, the things I would have queried were there already answered, I just found it easy

Callum

AXA Insurance

1 year ago

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 17/02/2024

Good cover at a fair price.

If the premiums are fair, I would buy again.

Callum

AXA Insurance

1 year ago

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Jenny Semple

1 year ago

Date of purchase: 17/02/2024

What Jenny Semple said about AXA Insurance:

I’ve been with AXAfor a few years. I put through my first claim ever in 7 years and my insurance jumped up over £1,000! Totally unfair, exploiting the customer.

Jon

AXA Insurance

1 year ago

Hello Jenny & thanks so much for taking the time to leave us your feedback - we really appreciate it. Sorry to hear there's been an increase. Prices are going up everywhere at the moment, and insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation and world events. We're doing as much as we can to manage these increases, although we need to balance this with still off ering a great service for our customers. The link below includes details of our premiums which I hope will help and I'll also ensure that your feedback is logged: https://www.axa.co.uk/car-insurance/renewal-price-explained/ Take care & enjoy your day, Jon AXA Customer Service Team

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Osvaldas Gribaciauskas

1 year ago

Date of purchase: 16/02/2024

What Osvaldas Gribaciauskas said about AXA Insurance:

Bad experience

I spoke with 3 advisors and they were awful and not helpful,very poor customer service !!!

Jon

AXA Insurance

1 year ago

Hi Osvaldas, Thanks for leaving your feedback and I am sorry to hear you were unhappy with the service you received. I can see my colleagues have logged your dissatisfaction over the renewal price and I'll add your feedback to this. I appreciate you renewing with us for another year. Best wishes, Jon AXA Customer Service Team

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Sandra Coates

Walsall in West Midlands

1 year ago

Date of purchase: 15/02/2024

What Sandra Coates said about AXA Insurance:

Good service

The price right you covered everything I need

Callum

AXA Insurance

1 year ago

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Trusted Customer

1 year ago

Date of purchase: 16/02/2024

could have been cheaper

Callum

AXA Insurance

1 year ago

Hello, Thank you for taking the time to leave feedback on your experience. I'm sorry to hear that you don't feel your renewal price was as competitive as it could have been. I can see that you have recently renewed with us, and wish to thank you for choosing to stay with AXA for another year. If you need any further help with this or anything else, please reach out to me using the methods at this link https://www.axa.co.uk/contact-us/home-insurance/ Best wishes, Callum AXA Customer Service Team

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Thomas Murray

1 year ago

Date of purchase: 01/03/2024

What Thomas Murray said about AXA Insurance:

easy to answer all questions quickly

Callum

AXA Insurance

1 year ago

Hello Thomas, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 11/02/2024

Insurance renewal

Price was very competitive. Service was very good. Kept up to date with the whole process regularly.

Callum

AXA Insurance

1 year ago

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you another competitive quote and that you'll be staying with us for another year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

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Trusted Customer

1 year ago

Date of purchase: 01/03/2024

Quick and easy to get a very competitive quote

I moved my car insurance to AXA because it was quick and easy to get a very competitive quote.

Callum

AXA Insurance

1 year ago

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About AXA Insurance

AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.

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0844 874 0239

5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom