How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct | Feefo

Displaying all 298,772 reviews

Andrew Winman

1 year ago

Date of purchase: 17/02/2024

What Andrew Winman said about AXA Insurance:

No reply

I have emailed 3 or 4 times now asking about my breakdown cover but never got a reply . Well a automated one saying they have got my email but that is as far as it goes ..

Rachel

AXA Insurance

1 year ago

Hello Andrew, Thank you so much for taking the time to leave this review. I'm sorry to hear that you haven't had a response to your enquiry. Generally speaking, your policy details & documents will confirm the level of cover & optional extras that you have & these can be accessed in your online AXA Account. I'll send you an e-mail shortly to provide more information. Best wishes, Rachel AXA Customer Service Team

See full customer review

Steve Gould

Mid Wales

1 year ago

Date of purchase: 17/02/2024

What Steve Gould said about AXA Insurance:

Good value

Reliable, competitive, and straightforward.

Callum

AXA Insurance

1 year ago

Hello Steve, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 17/02/2024

Great custome service when I had a claim

I had a claim and the claim advisors were super helpful, proactive and very quick. So much so that when it was time to renew I decided to stay rather than shop around.

Callum

AXA Insurance

1 year ago

Hello, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

See full customer review

Stephen Mellor

1 year ago

Date of purchase: 15/02/2024

What Stephen Mellor said about AXA Insurance:

Brilliant

Excellent service and I would highly recommend them.

Callum

AXA Insurance

1 year ago

Hello Stephen, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

See full customer review

Anthony Kibblewhite

1 year ago

Date of purchase: 17/02/2024

What Anthony Kibblewhite said about AXA Insurance:

I have been with them for a good few years and always found them very good

Callum

AXA Insurance

1 year ago

Hello Anthony, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 17/02/2024

Outrageous price increase!

Change their pricing model!

Jon

AXA Insurance

1 year ago

Hello & thanks so much for taking the time to leave us your feedback - we really appreciate it. Sorry to hear there's been an increase. Prices are going up everywhere at the moment, and insurance is no different. We've seen a big increase in the cost of customer claims which are impacted by inflation and world events. We're doing as much as we can to manage these increases, although we need to balance this with still offering a great service for our customers. The link below includes details of our premiums which I hope will help and I'll also ensure that your feedback is logged: https://www.axa.co.uk/car-insurance/renewal-price-explained/ Take care & enjoy your day, Jon AXA Customer Service Team

See full customer review

Paul Millwood

Chester

1 year ago

Date of purchase: 17/02/2024

What Paul Millwood said about AXA Insurance:

The renewal of my policy was easy znd trouble free

Easy to complete renewal

Callum

AXA Insurance

1 year ago

Hello Paul, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that we were able to offer you another competitive quote and that you'll be staying with us for another year. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 17/02/2024

AXA are great!

Callum

AXA Insurance

1 year ago

See full customer review

John Ford

1 year ago

Date of purchase: 17/02/2024

What John Ford said about AXA Insurance:

Excellent.

This company is easy to communicate with, always ready to help when required.

Callum

AXA Insurance

1 year ago

Hello John, Thank you for getting in touch and leaving such positive feedback about your experience with AXA. I’m really pleased to hear that you were happy with the service that we provided. Should you require any assistance during the year, please have no hesitation in getting back in touch with us again. I hope that you enjoy the rest of your day. Best wishes, Callum AXA Customer Service Team

See full customer review

Trusted Customer

1 year ago

Date of purchase: 17/02/2024

Not enough time given to look at alternatives before automatically renewing

They haven’t provided any and give a weeks notice before renewal to look at alternatives

Jon

AXA Insurance

1 year ago

Hi there, Thanks for leaving your feedback for us. Looking at the policy, I can see your initial renewal invitation was sent via email on the 23rd Jan '24, just over 3 weeks before it was due to renew. It may be worth checking your junk/spam folder in case the email has been misdirected incorrectly. I will log your feedback and thanks for deciding to renew with us for another year. Best wishes, Jon AXA Customer Service Team

See full customer review

Not received a review invite?

About AXA Insurance

AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.

Read all

0844 874 0239

5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom