How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 31,164 reviews

Trusted Customer

Feefo Verified

9 years ago

Very understanding

Trusted Customer

Feefo Verified

9 years ago

Not as quick or simple as it could have been

Telephone questioning far too long, and too many follow-up requests for further information.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for your feedback.

I am sorry to hear you felt the questioning was too long.

Unfortunately in order to ensure we had full details we do require some additional information.

I will pass on your feedback to the sales team.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Good clear information

Clear details on renewal notice and helpful discussion with your call centre when clarifying

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Peter

Thank you for taking the time to leave your feedback.

I am pleased to hear that you felt the service was helpful and the details of the renewal was clear.

We value your loyalty to AXA Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I used AXA's phone service and it was all straight forward and easy to get answers from. On two separate occasions, I got some amazing customer service agents who were patient and very helpful in...

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Alexandrea

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service straight forward and that the customer service was amazing and all questions answered to give you peace of mind.

We look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I was dealing with a girl called danielle who was excellent. Always kept me up to date with how my case was progressing. She was very understanding and knowledgable.

Trusted Customer

Feefo Verified

9 years ago

Car and home insurance both moved to Axa

Friendly helpful staff, no pressure selling good cover at excellent prices

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the staff friendly and helpful.

Its is great to hear we were able to get you a great deal for both your car and home insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

yup....i will continue my insurance from u guys..........cheersss

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Juiwen,

Thank you for taking the time to leave your feedback.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I recommend Axa insurance . Super team and had a nice conversation. Renewal of insurance will cut price around 26%

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello Miroslaw

Thank you for taking the time to leave your feedback.

I am pleased that we were able to get you a great deal for your insurance. We value your loyalty to AXA Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Excellent ,prompt service by professional staff

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Hello JIm

Thank you for taking the time to leave your feedback.

It is great to hear you find the service excellent and prompt.

We value your loyalty to AXA Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

9 years ago

Helpful and how it should be

Good helpful phone service. Clear and easy to talk to.

Stacie Mc

AXA Insurance - Northern Ireland

9 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service helpful and the staff was easy and clear to talk to.

Kind Regards

Stacie

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo