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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Were good service

Trusted Customer

Feefo Verified

8 years ago

A Trustworthy Insurance

Your colleague in the Newry Branch has looked after my insurance since 2005. Extremely helpful, friendly and most efficient. Has guided me over the years instilling extreme confidence in her Paulinne...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

It is great to hear you value the local branch service and the service you receive from Pauline and the girls in Newry has been very helpful and efficient.

We look forward to providing great customer service for many years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Donna explained and guided us through options etc she was excellent and made the whole process seamless thank you

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Charles,

Thank you for taking the time to leave your feedback.

I am pleased to hear you received great customer service from Donna and she was able to get you a great deal and explained everything for you.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Excellent service

Yes, very competitive renewal price, the lady I spoke to on the telephone was welcoming, friendly very really helpful . I called into the local office to pay the premium, the experience was again...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear that we were able to get you a great deal and that the service you receive was friendly and really helpful.

We value your loyalty to AXA Insurance and we look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

3rd times a charm (hopefully)

I submitted an web form for my query and received no response, I had to submit a 2nd request to get a response from a person and they told me they have updated my account and allow 24 hours for...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Ronan,

Thank you for taking the time to leave your feedback,

I am sorry to hear of the issues you are having when trying to log in to our MyAXA account. I have given your details to our Internet Support team to investigate the issue with your account.

I will be in touch as soon as possible to advise of an outcome.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What you expect - good, polite, helpful service

Helpful, efficient, no problems

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

It is great to hear you found the service helpful and efficient.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Good

Very helpful on the phone but not cheap - hence the 4 stars and not 5

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback. I am pleased to hear you found the staff helpful.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Easy to renew, been with Axa now for 10+ years. Only gripe - and its with all insurance companies - the quote received in the post is always a lot higher than expected, but a quick phone call sorts...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Mark,

Thank you for taking the time to leave your feedback.

It is great to hear such positive feedback. We will always try and offer the best price for the cover you require and we are best to confirm this with you when you receive your renewal in the post.

We value your loyalty to AXA Insurance and we look forward to providing you with great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Excellent no problems

Excellent

Trusted Customer

Feefo Verified

8 years ago

Great customer service

very professional, efficient and quick

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