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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,859 reviews

Trusted Customer

Feefo Verified

8 years ago

No loyalty reward.

No reduction in cost for loyalty. No claims made on insurance yet no lesser cost

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear that your feel there is no loyalty, unfortunately there has been an increase applied to all insurance premiums due to a number of reasons including claims costs.

We value your loyalty to Axa Direct and we always ensure we offer the best price for the cover you require.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Very helpful step by step approach

Trusted Customer

Feefo Verified

8 years ago

The lady was helpful in going through what my needs were and agreeing a price

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

It is great to hear you found the service helpful and we were able to get you a better deal for your insurance.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Person I spoke to couldn't guide me through the process as IT system was providing different quotes to one that she was getting

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Margaret,

Thank you for taking the time to leave your feedback.

I am sorry to hear of any confusion caused when you called to discuss your renewal.

I can see that when speaking to an agent we made some changes and you have renewed the policy.

We value your loyalty to Axa Direct and look forward to continuing to provide great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

I had to have my windscreen replaced. Staff were very helpful and I had everything sorted within a couple of days

Trusted Customer

Feefo Verified

Newtownards

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Sally dealt with the matter and I found her very informed and efficient.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Harold,

Thank you for taking the time to leave your comment.

It is great to hear you found the service very efficient and the staff well informed.

We value your loyalty to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Reliable staff quick service excellent choice of insurance

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello John,

Thank you for taking the time to leave your feedback.

It is great to hear you found the staff reliable and quick.

We look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Portadown AXA service stands head and shoulders above many other insurers i

Service in your Portadown office was friendly, helpful and efficient.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Bryan,

Thank you for taking the time to leave your feedback.

It is great to hear you value the local branch service and find the staff friendly, helpful and efficient.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Reduced my premium after phone call

Trusted Customer

Feefo Verified

Belfast N.Ireland

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

I was satisfied with the service recd and pleased that it wad provided by a

Staff were helpful and professionnal. It was very important that the person who dealt with my enquiry was local.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Kenneth,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found the service helpful and professional.

We look forward to providing great customer service for years to come, and it is great to hear you value the local service.

Kind Regards

Stacie

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