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AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,860 reviews

Trusted Customer

Feefo Verified

8 years ago

A++++

Trusted Customer

Feefo Verified

8 years ago

Axa do what they say. First class service at an affordable price

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am pleased to hear such positive feedback.

We value your loyalty to Axa Direct and look forward to providing great customer service for years to come.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

Newry

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very rude service with no patience at all Left me very stressed and annoyed

Very rude service with no patience. This phone call left me very stressed and annoyed with the operator shouting down the. Phone at me.

Martin Lowe

AXA Insurance - Northern Ireland

8 years ago

Thank you for leaving your feedback. I'm sorry and concerned about the service you received. I can assure you we are investigating this further. My colleague Gareth is contacting you separately to find out the details.

Martin AXA Belfast

Trusted Customer

Feefo Verified

Carrickfergus

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very helpful on the phone.

They couldn't be more helpful and gave me a good price for my car insurance would not have second thoughts about using them in the future.

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Hello Paul

Thank you for taking the time to leave your feedback.

I am pleased to hear that you found the service helpful and we were able to get you a good deal for your insurance needs.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Their admin is a joke

AXA issued my no claims certificate, yet when I took out a new policy they need me to post them a copy of THEIR no claims certificate back to them for proof of no claims ??? They issued me with it...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear of the issue you experienced with Proof of Bonus. The reason may not have been explained.

In order for us to finalise the policy we required the document back as you were looking to use the bonus with Axa. If the original document was not returned this could have been used on another policy which may have caused issues for your premium.

I would like to take this chance to apologise and thank you for your returning business to Axa Direct.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

Excellent Service

Excellent service especially with Kerry in your NI branch, she was extremely helpful and had my insurance sorted in minutes! Very pleased with the service received and have already recommended to...

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am really pleased to hear you had such a pleasant experience with Kerry and she was able to arrange all your insurance needs quickly.

I will be sure to pass on your feedback to Kerry also.

Kind Regards

Stacie

Trusted Customer

Feefo Verified

8 years ago

No stress. 5 star service.

They handled everything both for my car repair and the thirds party's claim. I only made one phonecall to them to report the accident. Then they kept me informed by email/text. Perfect service and no...

Trusted Customer

Feefo Verified

8 years ago

1st class service very impressed,thank you

Very prompt service.

Trusted Customer

Feefo Verified

8 years ago

Good.

Only joined but has been good so far.

Trusted Customer

Feefo Verified

8 years ago

Helpful competent staff

Slight problem with no claims standard of proof from previous company otherwise excellent

Stacie Mc

AXA Insurance - Northern Ireland

8 years ago

Thank you for taking the time to leave your feedback.

I am sorry to hear of the issue you experienced with your proof of bonus, I am pleased to confirm all documents have been received and

your insurance documents have been issued.

We value your loyalty to Axa Direct and look forward to providing great customer service for years to come.

Kind Regards

Stacie

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