How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

AXA Insurance - Northern Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/axa-direct-northern-ireland | Feefo

Displaying all 30,886 reviews

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Efficient service throughout communication excellent

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Telephone staff are helpful and professional

Haven’t received my documents yet

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Sandra,

Thank you for taking the time to leave your feedback.

I am pleased to hear you found our telephone staff helpful, professional and everything was well explained. I tried to call you today just to advise you that all your documents have been issued by post today and you should receive them in the next few days.

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Belfast

Amazing service. I spoke to Roberta in Belfast and she really helped me with everything! Such a friendly person and sorted everything out so efficiently. Thanks.

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hi Aoiffe,

We appreciate the time you have taken to leave this review.

We’re really happy to hear that our agent, Roberta provided such an amazing and helpful service. I will share your feedback with Roberta and her team.

We value your loyalty to AXA Direct and look forward to providing you with great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very helpful and efficient staff.

Trusted Customer

Feefo Verified

8 years ago

Happy with the pleasant and quick service

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello,

Thank you for taking the time to leave your feedback.

It is great to hear that you where happy with the efficient customer service you received.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Yes

Jennifer

AXA Insurance - Northern Ireland

8 years ago

Hello Kevin,

We value the time taken to leave this feedback.

We look forward to providing great customer service for years to come.

Kind Regards

Jennifer

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Very quick painless renewal of car insurance Longstanding customer

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hello Christina,

Thanks very much for the feedback we really appreciate it.

I'm glad that you found our service quick when coming to your renewal

We really appreciate your business, and would like to thank you for your continued loyalty to AXA and for renewing your policy with us.

Kind regard's

Sam

Trusted Customer

Feefo Verified

8 years ago

Very officiant

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about AXA Insurance - Northern Ireland:

Good value, local friendly staff, I wou highly recommend axa.

Good value, local friendly staff, would highly recommend axa.

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hello Karen,

Thank you for taking the time to leave feedback,

It's great to hear that that our staff member was friendly.

At AXA we do our best to ensure that all customer get the best price for the level of cover that we provide.

Kind Regards

Sam

Trusted Customer

Feefo Verified

8 years ago

They couldn’t been more helpful and give good deal on my insurance and couldnt helped anymore with everything I needed specially when I couldn’t get logged intill my axa they couldn’t help me enough

Samuel

AXA Insurance - Northern Ireland

8 years ago

Hello.

Thank you for taking the time to leave feedback,

I'm delighted to hear that the member of staff were more than helpful, that all your issues are now resolved and you now have access to MyAXA

We are delighted that you chose to insurer your car with AXA and we look forward to providing you with great customer service for years to come.

Kind Regards

Sam