Good Morning William,
Thank you for your feedback, which is valuable to us.
I'm so sorry there were issues with the card payment for renewal, however I can see that you have since phoned into our office and made payment using an updated card.
If you have any questions, please contact us on 0330 159 1508, our opening times are Monday to Friday, 8am to 6pm. You can also log into your online account to view, amend or download your policy documents.
Have a lovely day.
Kind Regards,
Shiobhian
Customer Operations Team
AXA Commercial Direct