Alton Towers Holidays is no longer an active Feefo customer
Displaying all 15,891 reviews
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
The website did not show the best room price options for my party and had to phone to get better options
Very good customer service when I phoned and spoke to an Operator however found the website process frustrating as search always defaulted to a more expensive option and did not show other...
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Trusted Customer
Feefo Verified
BERKSHIRE
10 years ago
What Trusted Customer said about Alton Towers Holidays:
EASY
VERY EASY, GOOD CHOICE OF ROOMS AVAILABLE WHICH IS ALWAYS NICE!
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Trusted Customer
Feefo Verified
Colchester, Essex
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Costly. I hope it's worth it?
I think the family package I booked was very over priced when you consider I could have purchased 2 days entry for 2 adults online in advance,my daughter free for £80.00. So the hotel in Alton Towers...
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Trusted Customer
Feefo Verified
10 years ago
Good deal when booking
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Trusted Customer
Feefo Verified
10 years ago
Dont use telephone sales...use online!
Website was easier to use than telephone sales. Dont rate telephone sales at all.
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Trusted Customer
Feefo Verified
Surrey
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Painful but hopefully worth it
Accessing your website on my tablet was a nightmare. Many of the links didn't seem to work and it wasn't very user friendly. There's hardly any photos of your hotels either which is quite poor. It...
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Customer Care
Alton Towers Holidays
10 years ago
Hey There,
Thanks for letting us know about your booking experience. I am very sorry to see that our website didn't live up to your expectations. All our developers work very hard to ensure our website works as smooth as possible on all desktop and mobile devices.
I will be sure to pass on these details to our web team in order for them to investigate, once again thanks for brining these issues to our attention.
Warmest Regards,
Ben
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Trusted Customer
Feefo Verified
10 years ago
What Trusted Customer said about Alton Towers Holidays:
great experience
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Trusted Customer
Feefo Verified
Coventry
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Very helpful and understanding
Very helpful and knew everything about each different hotel
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Trusted Customer
Feefo Verified
Glasgow
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Ok but could be better
Ok but accidentally booked the wrong hotel and was unable to get the one I wanted.
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Trusted Customer
Feefo Verified
Prestaty
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
