Alton Towers Holidays Reviews

Hi There, 

thanks for getting in touch to let us know about your experience with amending your booking.  I am very sorry to see that you you needed to amend your booking due to an emergency and that your expectations during this process was not met. 

From looking into the details, you had originally booked this online. During the initial booking process, there is  a cancelation waiver you can purchase for £7.95. We offer this so our guests have the option to cancel up to 36 hours before the arrival date, with no charge other than the cost of the waiver itself and any credit card surcharges.

I do apologise if this was not overly clear for you at the time of booking. 

With regards to the additional charge of £47 for the new booking, This was down to the date you amended to being a little more than your original date. 

I do hope that despite having to amend your booking, you and your family had a wonderful time at the Alton Towers Resort. 

Warmest Regards, 

Ben 

Hi There, 

Thanks for getting in touch to let us know about your recent booking experience. 

I do apologise that you found the Alton Towers Holidays website a little difficult to use on a mobile device. Although we have a very dedicated web team that work hard to ensure all is working as smooth as possible, we understand that we are not perfect and are always looking for ways to improve our service. This would certainly be more of a challenge without our guests feedback, so I do thank you for taking the time to let us know about your concerns. 

Warmest Regards, 

Ben