Alton Towers Holidays is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
East Yorkshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Easy to book
easy
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Trusted Customer
Feefo Verified
clacton on sea essex
10 years ago
What Trusted Customer said about Alton Towers Holidays:
fast quick and easy
Brilliant easy to use website and process
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Trusted Customer
Feefo Verified
10 years ago
Easy to use website.
Very easy to use. Good display making it easy to view the options available. Each step was simple to follow.
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Trusted Customer
Feefo Verified
Essex
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Very simple to use and effective
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Trusted Customer
Feefo Verified
10 years ago
Called with question, girl on the phone excellent she was very helpful and friendly.
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Trusted Customer
Feefo Verified
10 years ago
Great
The customer service assistant was extremely helpful.
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Trusted Customer
Feefo Verified
Dudley
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Fairly easy to use. Using sun holiday link could not add waterpark with Merlin pass discojnt
Fairly easy to use but no where to put promo code now so as I was booking with the sun newspaper offer had to find link which I was unable to use on my phone for some reason. I am a Merlin pass...
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Trusted Customer
Feefo Verified
10 years ago
Options unclear and variation of prices was wild . No clear way of booking the hotel for the night before our day in the park , ended up having to book a Friday and Saturday in Park to cover a Friday...
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Customer Care
Alton Towers Holidays
10 years ago
Hey there,
thanks for taking the time to let us know about a few points surrounding your booking experience.
I am very sad to read that our packages where unclear for you. Most of the time there are a few packages running, so guests can book well in advance to secure the best price and availably for certain events weekends and general dates.
The price does vary depending on the date and we also work on a live booking system so from time to time the prices do change. We always advise to book as early as possible to get the best rates.
On our website during your booking process, you would need to select two dates. One for your hotel stay date and another for your park entry date. I certainly do apologise if this was confusing for you. However with your one night stay, and as part of the package, you received 2 day tickets for the price of one. So this enabled you to enter the Alton Towers Theme park on both the Friday and Saturday at your leisure.
I do hope that aside the negative feedback you and your family enjoyed your time at the Alton Towers Resort, we would love to welcome you back again in the near future.
Warm Regards,
Ben
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Trusted Customer
Feefo Verified
Berkshire
10 years ago
What Trusted Customer said about Alton Towers Holidays:
Great, easy process.
+ Simple, quick and easy booking with the help of the live chat to answer any queries. Definitely recommend! :)
- Could have distinguished between prices of 2 rooms properly as had some issues with...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
