Dear Jean
I am sorry to hear you cannot use Innovo due a medical contraindication. We do highlight our contraindications, warnings and disclaimers on two sections on our website, firstly under the FAQ's section and secondly under the "Who should not use Innovo?" which is on the footer of the website.
I will arrange for customer care team to reach out to you today, to arrange a free label and return's number.
Kind regards
Christina