Hi there
I am sorry to hear you cannot use Innovo due a medical contraindication. We do highlight our contraindications, warnings and disclaimers on two sections on our website, firstly under the FAQ's section and secondly under the "Who should not use Innovo?" which is on the footer of the website.
I can see you have been in contacted with customer care team and they have provided you return labels, once we receive the return your refund will be processed.
Kind regards
Christina