Hi thereI am sorry to hear you cannot use Innovo due a medical contraindication. We do highlight our contraindications, warnings and disclaimers on two sections on our website, firstly under the FAQ's section and secondly under the "Who should not use Innovo?" which is on the footer of the website. I can see our customer care team have been in contact and your refund has now been processed. If you have any further queries, please do not hesitate to reach out to us. Kind regardsChristina