Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Freewheel Holidays Κριτικές | Κριτικές Εξυπηρέτησης Πελατών για https://www.feefo.com/reviews/freewheel-holidays | Feefo

Εμφάνιση όλων των 184 κριτικών

Αξιόπιστος πελάτης

6 years ago

Ημερομηνία αγοράς: 26/07/2018

The 10km of gravel road I think on Day 3 was way too much - very unpleasant - other than that it was an enjoyable trip.

Steven

Freewheel Holidays

6 years ago

Thanks for the feedback. Glad you had a good time!

Κριτικές προϊόντων

Trusted Customer

6 years ago

Ημερομηνία αγοράς: 12/06/2018

Τι είπε ο Trusted Customer για Freewheel Holidays:

The majority of our service was provided by Bird, in Poland, and they need to improve. The pre-departure service, provided by Freewheel, was much better. I've already sent info to Freewheel...

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Steven

Freewheel Holidays

6 years ago

Thanks for your comments and for your email.

We are pleased that we resolved the issues you had.

Κριτικές προϊόντων

Αξιόπιστος πελάτης

6 years ago

Ημερομηνία αγοράς: 12/02/2018

Extremely well organised and imaginative tour.

Steven

Freewheel Holidays

6 years ago

Great comment.

I like that word 'imaginative' to describe the holiday. We are trying to add more holidays that are based around themes or include non-cycling days with an activity or extra such as a scenic train journey.

Thanks for the feedback.

Κριτικές προϊόντων

Trusted Customer

6 years ago

Ημερομηνία αγοράς: 26/06/2018

Τι είπε ο Trusted Customer για Freewheel Holidays:

The krakow to Warsaw ride that we did was great! Only one problem was being unable to stay at the horse ranch as was advertised when we booked the tour! And then having to deal with a 3rd party...

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Steven

Freewheel Holidays

6 years ago

Thanks for your feedback and comments about the cycling holiday to Poland.

The issue with the horse ranch was due to the hotel/centre being an optional rather than a mandatory place to stay. We are sorry for the length of time that this took to resolve, but we were trying to get a last minute change that unfortunately did not happen.

Pleased that the tour went well overall and that you enjoyed Poland. It's a unique country to go on a cycling holiday to and one that has always been popular for us.

Thanks again!

Steven

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Αξιόπιστος πελάτης

6 years ago

Ημερομηνία αγοράς: 30/07/2018

Easy ride

Good company to deal with. The gears on my bike crunched and slipped all through the 2nd day of the ride, I felt like throwing it in the river by the end, it was too much hassle to phone the contact...

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Steven

Freewheel Holidays

6 years ago

Sorry to hear about the bike issues that you experienced.

If you go on a cycling holiday again in the future, please let the local office know that the bike is not 100% okay. Normally the team will make a change or tell you to go to a bike shop, do the repair and then get reimburse you before the end of the tour. This may not apply to all cycle tours, but is something to remember for the future.

Thanks,

Steven

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Αξιόπιστος πελάτης

6 years ago

Ημερομηνία αγοράς: 14/06/2018

Excellent company and well organised. Hotels better than usual.

Excellent support when one of group fell ill. Would definitely book with Freewheel again.

Steven

Freewheel Holidays

6 years ago

Great. Thanks for the feedback.

Hope your friend is better and hope to hear from you again next year.

Κριτικές προϊόντων

Trusted Customer

6 years ago

Ημερομηνία αγοράς: 26/03/2018

Τι είπε ο Trusted Customer για Freewheel Holidays:

Beautiful coast of Istria

The cities along the route were explained well. The maps were generally fairly easy to follow

Steven

Freewheel Holidays

6 years ago

Thanks for the feedback.

On tours in Croatia, Slovenia and some parts of rural Italy, the cycle routes can be on gravel paths rather than smooth concrete. This is due to the main roads sometimes not being cycling friendly and the alternatives are quiet tracks that are remade as cycle paths.

For next season, we are going to collect estimated arrival times and relay these on so the arrival times and welcome meetings can be coordinated better with UK guests.

Steven

Κριτικές προϊόντων

Trusted Customer

Western Australia

6 years ago

Ημερομηνία αγοράς: 23/02/2018

Τι είπε ο Trusted Customer για Freewheel Holidays:

Nil

Κριτικές προϊόντων

Steven

Freewheel Holidays

6 years ago

Thanks for your feedback.

Sorry to hear about your experiences in Poland. We received the documents later than we normally receive them and could only forward them on at the last minute.

Normally all documents are sent out to customers at least 3 weeks prior to arrival, but on this occasion they were late.

We book everyone onto set departure dates that are set by the suppliers. This ensures that we can offer a wide range of tours without having to hit minimum numbers.

If you book another holiday with us, we will ensure that the tour information is sent out in a timely manner. You will also receive the 5% discount loyalty discount too.

Trusted Customer

6 years ago

Ημερομηνία αγοράς: 18/07/2018

Τι είπε ο Trusted Customer για Freewheel Holidays:

It would have improved the service if when I sent in the booking form (on a Friday morning) that I had been warned it might take a few days to come back to me (it was the next Wednesday). The wait...

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Steven

Freewheel Holidays

6 years ago

Thanks for your feedback.

Last minute bookings are also a bit of an issue as we do not book the hotels nor have the instant availability on hand. This puts us in a tricky position because we cannot confirm bookings straight away.

We are working on trying to minimize the turnaround time (It's a lot better than previous years!) for next year.

Pleased that your issues were resolved on the cycling holiday.

Don't forget that you will receive 5% off as a previous booker too.

Steven

Κριτικές προϊόντων

Trusted Customer

6 years ago

Ημερομηνία αγοράς: 03/05/2018

Τι είπε ο Trusted Customer για Freewheel Holidays:

A mixed bag

Positives: very responsive pre-trip communications, charming accommodation once outside Munich, interesting and varied route, solid equipment. Negatives: pedantic in-person briefing and - most...

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Steven

Freewheel Holidays

6 years ago

Thanks for your feedback.Good to hear that we were on form with our communications and the hotels were of a good standard,

Not sure why the maps were not included as these generally form part of the booklets provided at the start of the tour when the bikes are collected or at the welcome meeting.

The German cycle network is very well designed, so finding your way if the maps are not there is generally not an issue. For next year, we are trying to make sure every customer has the GPX files for all of the routes we offer.

Thanks again,

Steven

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Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Πληροφορίες για την εταιρεία Freewheel Holidays

Freewheel Holidays are a well-established leisure cycling specialist who are experts in providing wonderful cycling holidays throughout the UK and Europe. We pride ourselves on creating the perfect balance between cycling and sightseeing. We organise everything for you before you go, from quality bike hire, hotel accommodation to luggage transport, so you can just ride and enjoy your cycling holiday.

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+44 (0) 800 7555385

91, Walkden Road, Manchester, Greater Manchester, M28 7BQ, United Kingdom

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

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Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;