Ordered 4 boxes, and only 3 arrived. PO Shop had to track down the undelivered one and send it on, which took a long time. Why not just send another one if the delivery was short, and sort out the...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Jeremy.
Thankyou for your comments. Firstly, please accept my apologies over the delay in receiving your item.
As a gesture of goodwill I am going to arrange for the cost of one of your boxes to be refunded as recompense for the delay receiving it.
I have also passed your comments to the relevant department to see if the process for lost or missing items can be looked into and be improved.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Pålidelig kunde
12 years ago
PO Shop kindly offered to refund the cost of one box in compensation, which I appreciated.
my order got lost and had to call a few times to sort it out
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Kay,
Thankyou for your comments. Firstly, please accept my apologies over the late delivery of your stamps.
I am going to forward on your comments to our inventory and warehouse teams to look into potential improvements to process which will prevent instances like this happening going forward.
In light of the difficulties you have had, I have arranged for your delivery charge to be refunded.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Pålidelig kunde
12 years ago
the stamps are good and service has improved
Produktanmeldelser
Købsdato: 12/11/2013
0
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Pålidelig kunde
Bekræftet af Feefo
12 years ago
It was easy to use and found what I wanted quickly
Whole experience was terrible. Never recieved my full order to this day i am still waiting for the other 2m o was promised. Also i paid for next day delivery to receive it 2-3 days later. Customer...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Rebecca,
Thanks for your comments. Please accept my apologies over any inconvenience this may have caused.
As we have not delivered your parcel within the agreed timescales, I have arranged to refund your delivery charges from this order.
With regards to the missing bubble film roll from your order, I will investigate this for you and respond in due course.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Pålidelig kunde
12 years ago
After leaving negative feedback previously i would like to amend mu comments on customer service. Customer service is mush improved from my first communicationand a full refund for my postage has been received. Hopefull the investigation into my order will also be concluded very soon. Thakyou for your reply
Ordered stamp set on 20 dec 2013,still not received 10/1/2014!
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Michael,
Thankyou for your comments. Please accept my sincere apologies over any inconvenience caused by the non delivery of your items.
Here at the Post Office Shop, we take our Customer Service very seriously and I'm afraid to say that on this occasion we have not provided you with a high level of service.
In light of this, I have arranged for your order to be refunded.
Once again, please accept my apologies for any inconvenience caused.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Pålidelig kunde
12 years ago
Thank you for your gesture of refund ( which I have yet to receive). It seems strange however,that I have still not received the original set OR the replacement set supposedly sent when I complained on the 4/1. You seem unable to deliver any products ordered even though being the post office you should be able to guarantee it.16/1
Produktanmeldelser
Købsdato: 20/12/2013
0
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Bekræftet af Feefo
12 years ago
I think the site is well laid out and makes sense / easy to navigate.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
