Possibly the worst experience I've every had in buying goods online. Ordered a Super Stamp Starter Pack as a Christmas Present which was delievered without any stamps. Customer Service didn't want...
Læs flere
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Philip,
Thank you for your comments. Please accept my sincere apologies over the inconvenience this caused you.
Here at the Post Office Shop, we take our Customer Experience very seriously and I must apologise for the poor levels of service you received on this occasion.
Due to the sensitive nature and monetary value of the missing stamps we have to be very diligent in our processes when damages are reported; this is why we requested that the damaged item was returned.
However, in light of your feedback, I have passed your comments onto our collectibles team and requested that they pursue this further and investigate alternative ways to check and ensure items are received in pristine condition.
Once again, please accept my sincere apologies over this matter.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Pålidelig kunde
12 years ago
Thank you for replying. Giving that I'd already waited the best part of three weeks to get this far I didn't have any confidence in your ability to resolve the matter quickly - this was a Christmas present remember - so I decided not to return the goods and buy some replacement stamps myself.
I have have said a number of times before the goods were NOT damaged. I received the sealed box in a perfectly good condition - the problem was that it had not been packed properly, so what returning it would have achieved I'm not sure. As regards the 'monetary value' of the stamps, I was able to buy a pack of 250 from Stanley Gibbons, the maker of collectors set, for about £5 and they were delivered in three days. They had no intrinsic value as stamps other than for entertainment purposes.
When somebody says they will contact me I don't expect to wait a week and have to ring again because they didn't do.
Therefore on reflection I stand by comments. The service I received has been poor. I won't be revising my rating.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Philip,
Once again, please accept my sincere apologies that this happened - I appreciate how frustrating this must be for you.
As your items were not received damaged and there was part of the item missing, we will raise this with the manufacturer for you as this is where you purchased the replacement stamps from directly.
Kind Regards,
Sally
Post Office Shop Customer Care Team
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Philip,
Upon further investigation with Stanley Gibbons, it appears that the stock we have received from them is correct. However due to the inconvenience of not receiving stamps in your item and having to buy them yourself; we are going to refund you the £5 cost of the replacements stamps purchased.
Please accept my sincere apologies over the long delay, I accept that this was highly frustrating and we will endeavour to resolve any queries going forward in a more timely manner.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Courier attempted delivery when I was out, courier to parcel to post office miles away, I don't drive and can't go and collect it. Guess it's lost now. No contact number for courier, no option to...
Læs flere
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Sarah,
Thankyou for your comments. Firstly, please accept my apologies over any inconvenience this may have caused.
Here at the Post Office Shop, we strive to deliver the highest levels of Customer Service and on this instance it appears we have not done so.
I have arranged for your order value to be refunded and also passed your comments onto our courier requesting that they ensure cards are left to prevent instances like this occurring going forward.
Once again, please accept my sincere apologies over any inconvenience this may have caused.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Købsdato: 13/12/2013
0
Del
Pålidelig kunde
Bekræftet af Feefo
12 years ago
Excellent very fast delivery
Produktanmeldelser
Købsdato: 10/12/2013
0
Del
Pålidelig kunde
Bekræftet af Feefo
12 years ago
Very prompt
Produktanmeldelser
Købsdato: 18/11/2013
0
Del
Pålidelig kunde
Bekræftet af Feefo
12 years ago
Very pleased with ease of website, good price for product and prompt delivery.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
