Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

SPCA Pet Insurance Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Pålidelig kunde

Bekræftet af Feefo

2 years ago

Superb customer service

The staff member I spoke to was an absolute delight. That was genuinely one of the nicest chats I've ever had with someone as a customer. We chatted about pets as well as the important insurance...

Læs flere

CX

SPCA Pet Insurance

2 years ago

Hi there, It is an absolute pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf. Kind regards, Alisa

Produktanmeldelser

Købsdato: 23/07/2024

0

Pålidelig kunde

Bekræftet af Feefo

2 years ago

Got a written quote but when I signed up it was much dearer

as per before. I was told you would ring back so I could lodge a dispute about a large increase which I was made aware of and as you never phoned I phoned you and the man refused to put me through...

Læs flere

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience. As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team to review and assist you further. I have shared your feedback with our Senior team members to look into and be in touch. Kind regards, Alisa

CX

SPCA Pet Insurance

2 years ago

Hi there, I understand that our team has been in touch with you to discuss your concerns further and sent an email to you regarding your concerns. Please don't hesitate to reach out if you require any assistance in the future. Kind regards, Alisa

Produktanmeldelser

CX

SPCA Pet Insurance

2 years ago

Hi there, Thank you for reaching out to share your concerns with us and I apologise for any frustrations caused during your experience. As this is not the service that we expect our customers to receive, we appreciate you bringing this to our attention and providing us with the opportunity to escalate this matter on to the relevant team to review and assist you further. I have shared your feedback with our Senior team members to look into and be in touch. Kind regards, Alisa

Købsdato: 08/07/2024

0

MB

Murray Alexander Brooks

Bekræftet af Feefo

Blenheim

2 years ago

Hvad Murray Alexander Brooks sagde om SPCA Pet Insurance:

As stated earlier staff have been excellent.

CX

SPCA Pet Insurance

2 years ago

Hi Murray, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa

Produktanmeldelser

Købsdato: 19/07/2024

0

RW

Rhonda Williams

Bekræftet af Feefo

Blockhouse Bay, Auckland

2 years ago

Hvad Rhonda Williams sagde om SPCA Pet Insurance:

Animal lover

Very good! A valuable service for our animals and for people who need to have pets.

CX

SPCA Pet Insurance

2 years ago

Hi Rhonda, Thank you for sharing your feedback, it is an absolute pleasure to be able to assist your pets. Kind regards, Scott

Produktanmeldelser

Købsdato: 18/07/2024

0

LD

Lisa Downing

Bekræftet af Feefo

Auckland

2 years ago

Hvad Lisa Downing sagde om SPCA Pet Insurance:

Great service definitely made sure I understood everything.

CX

SPCA Pet Insurance

2 years ago

Hi Lisa, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Produktanmeldelser

Købsdato: 17/07/2024

0

TC

Toni Cliffin

Bekræftet af Feefo

2 years ago

Hvad Toni Cliffin sagde om SPCA Pet Insurance:

The phone call was useless, as when I asked questions, the customer service guy was clearly reading from the website. When I challenged him on this, he said "let me finish and then I'll answer your...

Læs flere

CX

SPCA Pet Insurance

2 years ago

Hi Toni, Thank you for sharing your review with us, I am sorry to hear about any frustrations caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We have passed along your feedback to our team to have this reviewed. If you have any outstanding questions that you would like addressed, please let me know and I can arrange for one of our Senior team members to contact you to have them discussed. Kind regards, Scott

Produktanmeldelser

Købsdato: 14/07/2024

0

Pålidelig kunde

Bekræftet af Feefo

2 years ago

Protect the Kitties

I used the online quote for my second policy with SPCA insurance. The website is really easy to use. I already understood the different levels with the policies as they provided a pamphlet the first...

Læs flere

CX

SPCA Pet Insurance

2 years ago

Hi there, It is always fantastic to hear of our customer's excellent experience and that setting up your policy through our user-friendly online portal was met with ease. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Produktanmeldelser

Købsdato: 13/07/2024

0

Pålidelig kunde

Bekræftet af Feefo

2 years ago

Excellent service

Excellent. I did a king pisitivecrevues then lost it !! Overall very happy with female operator

CX

SPCA Pet Insurance

2 years ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa

Produktanmeldelser

Købsdato: 12/07/2024

0

Pålidelig kunde

Bekræftet af Feefo

2 years ago

Great Service, Good Options

Tristan provided excellent service, he answered all our questions & gave us time to consider each option without being pushy. He provided good follow-up & was pleasant to deal with.

CX

SPCA Pet Insurance

2 years ago

Hi there, It is great to hear of the service that you received when speaking withTristian and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Produktanmeldelser

Købsdato: 11/07/2024

0

KF

Kimberley Fatt

Bekræftet af Feefo

Auckland

2 years ago

Hvad Kimberley Fatt sagde om SPCA Pet Insurance:

Good service

Person who rang to talk to me was informative and helpful

CX

SPCA Pet Insurance

2 years ago

Hi Kimberley, It is wonderful to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Produktanmeldelser

Købsdato: 04/07/2024

0

SPCA Pet Insurance Anmeldelser

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetThe options for the policy types are clearly laid out and offer a good range over coverage. It's easy to compare and decide on the right product. The whole process was really easy and I appreciated...Læs flere

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetGot a quote only to find that when I went to sign up it had gone up $4 a fortnight. When I queried this we had a long discussion about why this is unfair I was told to sign up and they would ring...Læs flere

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetTo early to comment as insurance does not start until early August. But staff who have been in touch with me have been very helpful.

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetVery good deal. It is great to help other animals in need. From, Animal lover!

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetFantastic experience, such kind and patient staff 😀

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetI haven't had time to use it, so there's nothing yet to review.

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetI have coverage for both my cats with SPCA insurance. They have been super helpful and give alot of information regarding the policies. I have been with them for almost a year now and have had no...Læs flere

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetVery patient operator who was just so helpful Very impressed and happy with the plan. Felt I could make informed decision and spending amount of money I can manage with the $1000 excess plan costing...Læs flere

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetHopefully SPCA Pet Insurance will cover any eventualities we may encounter with our new puppy. The choice of 3 different policies gave us options & we like the idea of helping the SPCA through our...Læs flere

SPCA Pet InsuranceFlere anmeldelser af dette produkt (755)Se produktwebstedetIt was easy Person on the phone was informative Good value

Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?