Very pleased with the speed of delivery, item arrived packaged securely within 48 hours with tracked delivery. Also it’s good that you can use student discount for items and earn points on account...
Læs flere
0
Del
MA
Min Ann
Bekræftet af Feefo
6 months ago
Hvad Min Ann sagde om Sephora:
love it!
i just ordered a perfume gift set online, i was having a little issue with my order but the customer service was definitely great.
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
Absolutely awful Sephora
I ordered a Tarte concealer. The wrong shade was sent. Customer service was awful. Not helpful at all. Really disappointed in Sephora and will never order from there again.
Rebecca
Sephora
6 months ago
Hello,
Thank you for reaching out and bringing your recent experience to our attention. We sincerely apologize for the error in your order and for the unsatisfactory customer service you received. This is certainly not the experience we want for our customers, and we understand your disappointment.
A member of our team has already reached out to you via email today to address this issue directly and work towards a resolution. We are committed to making this right and regaining your trust.
We appreciate your feedback as it helps us to improve our services. We hope to have the opportunity to demonstrate our commitment to your satisfaction.
Kind regards
Customer Care
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
Love it so much **
I love the set up of the website and app and how lovely the service and the discount and prizes are love you sephora!!!!! ***
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
Great products
Always good
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
Good value
Very quick, good prices
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
Recommend sephora.
It was good, a little dissapointed with the delivery, I bought the next day delivery for a cost but eveeytime I have ordered it has taken a few days to get my package...besides this very happy with...
Læs flere
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
Not great
The package was delivered empty/ stolen as Sephora use a subpar delivery service. It then took a while for them to get back to me to re deliver another delivery
Rebecca
Sephora
6 months ago
Hello,
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with your recent order, including the empty package and the subsequent delay in resolving the issue. This is certainly not the standard of service we aim to provide.
We understand your frustration and appreciate your patience as we worked to rectify this. We are constantly reviewing our delivery services to ensure a secure and reliable experience for all our customers. Your feedback is invaluable in helping us improve, and we thank you for taking the time to share it with us.
We hope you are now satisfied with your redelivered order, and we look forward to providing you with a much better experience in the future.
Kind regards
Customer Care
1
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
still waiting 49 £ order
Rebecca
Sephora
6 months ago
Hello,
We are truly sorry to hear that you have not yet received your order. We understand your frustration, and we sincerely apologize for this disappointing experience.
This is certainly not the experience we want for our customers.
A member of our team has reached out via email today.
Your satisfaction is incredibly important to us, and we are committed to making this right. We appreciate your patience as we work to rectify this situation.
Kind regards
Customer Care
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 months ago
Brands Discount needs to be improved
Good range,shame not allowed to use discount on a lot of popular brands though
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.