Wrong items delivered but customer service was able to resolve this v quickly
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Del
SB
Szymon Brzozowski
Bekræftet af Feefo
GBR
2 months ago
Hvad Szymon Brzozowski sagde om Sephora:
Great value for money.
Great value for money, ideal birthday present.
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Good sevice
I used Sephora for the first time and I am very impressed with the service
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
0
Del
NM
Natasha Masawi
Bekræftet af Feefo
2 months ago
Hvad Natasha Masawi sagde om Sephora:
Good quality products
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Easy shopping experience
Easy to order online, quick delivery so would definitely recommend.
0
Del
SB
Susan Broder
Bekræftet af Feefo
2 months ago
0
Del
SF
Sarah Flynn
Bekræftet af Feefo
GBR
2 months ago
Hvad Sarah Flynn sagde om Sephora:
Unreliable, complex & rude.
Disappointing! I ordered aftershave as a birthday present 8 days before the birthday with a 3-day delivery. The parcel was lost by Evri - not Sephora’s fault I know. However, to get a new aftershave...
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Rebecca
Sephora
2 months ago
Hello,
We are truly sorry to hear about your frustrating experience with your order.
We understand that the lost parcel, complex resolution process, and resulting missed birthday were incredibly disappointing.
This is certainly not the standard of service we aim to provide, and we sincerely apologize for the inconvenience and frustration you faced. We've reached out to you directly via email to address your concerns and hope to make amends.
Kind regards
Sephora UK Customer Care
0
Del
HN
Harshitha N
Bekræftet af Feefo
2 months ago
Rebecca
Sephora
2 months ago
Hello,
We've reached out via email to understand your concerns and see how we can help improve your experience.
Kind regards
Sephora UK Customer Care
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
At Sephora, we believe that beauty has a transformative power that allows us to express our personalities and embrace our unique identities - there should be no rules or judgements, only celebration. No matter the age, gender or belief, beauty is for everyone. And, to keep bringing the best of beauty to our audience, we offer a range of special services and added extras.