Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Sephora Anmeldelser

https://www.sephora.co.uk/

FREMRAGENDE

Service

4.2

1,356

127

270

1,840

bedømmelseri det seneste år

Viser alle 180,361 anmeldelser

Olivia Thornton

Bekræftet af Feefo

5 days ago

Kirsty

Bekræftet af Feefo

GBR

6 days ago

Hvad Kirsty sagde om Sephora:

Didn’t receive item, reply or refund! Disgrace!

Awful! I still haven’t received my item. I emailed asking where it was, and was told it was lost it transit. And was asked if I’d like a new item sent out or refund. I’ve emailed back asking for a...

Læs flere

Shannon

Sephora

5 days ago

Hi, Thank you for taking the time to share your feedback. We’re very sorry for the delay in getting back to you and we sincerely apologise for the frustration this has caused. We’ve been experiencing a particularly busy period, but I can see that this was resolved for you yesterday. We completely understand how disappointing this experience must have been and we’re sorry that we fell short on this occasion. We hope we can serve you better in the future, and if you ever decide to give us another chance, we’d be grateful for the opportunity to provide you with the experience you deserve. Warm Regards, Customer Care

Pålidelig kunde

Bekræftet af Feefo

6 days ago

Pålidelig kunde

Bekræftet af Feefo

6 days ago

Laolu Adefarasin

Bekræftet af Feefo

7 days ago

Hvad Laolu Adefarasin sagde om Sephora:

Good

Helen

Bekræftet af Feefo

GBR

7 days ago

Hvad Helen sagde om Sephora:

Great customer service

Sephora were exceptional when Evri lost my parcel. The initial package was despatched the day after ordering, but stayed in Evri’s hub for the following seven days. I messaged Sephora, who replied...

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Pålidelig kunde

Bekræftet af Feefo

7 days ago

Margaret Gallagher

Bekræftet af Feefo

GBR

7 days ago

Sibel Uzun

Bekræftet af Feefo

7 days ago

Hvad Sibel Uzun sagde om Sephora:

I didn’t get my order since more then 1 months. And even no any email

Vanessa

Sephora

7 days ago

Hi Thank you for your recent review. Sorry to hear you have not received your order. Our team will reach out via email with a resolution. Kind Regards, Sephora UK Customer Care

Pålidelig kunde

Bekræftet af Feefo

8 days ago

I ordered two items, and despite informing them, I didn’t receive them. They told me they would send again, but I still haven’t received anything. The photo they are sending me is not even of my home.

Vanessa

Sephora

7 days ago

Hi There Thank you for your feedback. We are sorry to hear your order has not ben received. We can see a replacement has been issued and delivered. Our team will be in touch shortly. Kind Regards, Sephora UK Customer Care

Har du ikke modtaget en invitation til en anmeldelse?

Feefo Trusted Service Awards

Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

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