Courtesy and very professional services with Jasmine who attended to all questions about the cruise. This is always as I expect from the staff whenever I book my cruises.
Megan Hammond
ROL Cruise
2 months ago
Thank you for your lovely review. We're delighted to hear that Jasmine provided such courteous and professional service, answering all your questions about your cruise. It's especially wonderful to know that this reflects the high standard of service you've come to expect whenever you book with us.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
JT
Julie Tagg
Bekræftet af Feefo
GBR
2 months ago
Hvad Julie Tagg sagde om ROL Cruise:
Impressive booking we cannot fault.
A thoroughly efficient, courteous and helpful service from Darren. Great advice and all queries dealt with immediately. Very impressed.
Megan Hammond
ROL Cruise
2 months ago
Thank you for your wonderful review. We're delighted to hear that Darren provided such efficient, courteous and helpful service. It's great to know that all your queries were dealt with promptly and that his advice helped make the booking process a positive experience.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Very efficient and effective booking service
Very responsive and easy to deal with
Megan Hammond
ROL Cruise
2 months ago
Thank you for your review. We're delighted to hear that you found our booking service very efficient and effective. It's also great to know that our team was responsive and easy to deal with throughout the process. We really appreciate your feedback and look forward to helping you plan your next cruise.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Emily was Excellent and well informed and what she did not know she found out .
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that Emily was so helpful and well informed. It's great to know that whenever she didn't have an answer straight away, she took the time to find the information you needed.
We'll be sure to pass your lovely comments on to Emily.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
JW
Jeffrey Wibrow
Bekræftet af Feefo
GBR
2 months ago
Hvad Jeffrey Wibrow sagde om ROL Cruise:
Knowledgeable and helpful and prepared to negotiate on pricing
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that you found our team knowledgeable and helpful, and we're pleased we were able to assist you in finding the best option for your holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
CH
Clifford Hobbs
Bekræftet af Feefo
2 months ago
Hvad Clifford Hobbs sagde om ROL Cruise:
Great Customer Service
We were booked on a river cruise in Europe but because of the poor river levels the holiday company offered us some alternatives. ROL (shout to Charlotte!) have once again been excellent in helping...
Læs flere
Megan Hammond
ROL Cruise
2 months ago
Thank you for your lovely feedback. We're sorry to hear your original river cruise was affected by low water levels, but we're delighted that Charlotte was able to help you find a suitable alternative.
It's wonderful to hear that our team made the process easy and took the stress out of arranging the changes for you. We'll be sure to pass your kind comments on to Charlotte.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
Pålidelig kunde
Bekræftet af Feefo
2 months ago
Responsive and Clear Bookibg
Prompt response. Billy was great - clear, concise and able to answer all questions, good sense of humour too.
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that Billy provided a prompt, clear and helpful service, and that he was able to answer all of your questions. We're especially pleased that his sense of humour made the experience even more enjoyable.
We'll be sure to pass your lovely comments on to Billy.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
JS
John S
Bekræftet af Feefo
GBR
2 months ago
Hvad John S sagde om ROL Cruise:
Perfect service from ROL
We have utilised ROL for our cruises, both sea and river, for many years now. As always, speaking with ROL staff is a pleasure. This time it was regarding the potential cancelation of a river cruise...
Læs flere
Megan Hammond
ROL Cruise
2 months ago
Thank you for your lovely feedback and for choosing ROL Cruise for your cruises over the years.
We're so pleased to hear that Charlotte was able to help during a complicated situation. It's great to know she took the time to explain your options clearly, giving you the information you needed to make the right decision, and that she was able to rearrange your trip for you.
We'll be sure to pass on your kind words to Charlotte. Thank you for your continued support and recommendation.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
CG
Clifford Grosvenor
Bekræftet af Feefo
GBR
2 months ago
Hvad Clifford Grosvenor sagde om ROL Cruise:
Excellent Service
Very good service, young lady provided all the information that we required to make a decision about the holiday.
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that our team member provided all the information you needed to help you make a decision about your holiday. We appreciate your review and are pleased you received such good service.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Del
MH
Michael Hannon
Bekræftet af Feefo
GBR
2 months ago
Hvad Michael Hannon sagde om ROL Cruise:
Excellent service
Logan was very efficient and helpful, getting the details of the cruise and flights very quickly and even gave extra discounts where possible.
Excellent service.
Megan Hammond
ROL Cruise
2 months ago
Thank you for your kind feedback. We're delighted to hear that Logan was efficient and helpful in arranging your cruise and flight details so quickly. It's also great to know he was able to secure additional discounts where possible.
We appreciate your comments and are pleased you received excellent service.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.