Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ROL Cruise

Viser alle 25,686 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Black marks to both ROL and Saga regarding included insurance cover

Apparently good service from ROL agent till I tried to book "included travel insurance" from Saga HQ. The number given by ROL was wrong, and it took over an hour to reach the correct department...

Læs flere

Megan Hammond

ROL Cruise

1 month ago

Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you experienced when trying to arrange your travel insurance and the frustration caused by being directed to an incorrect contact number. Our Sales Team has since been in touch with you, and we're pleased to understand that everything has now been resolved. We appreciate you bringing this matter to our attention, and we will ensure your feedback regarding the contact details and booking process is passed on to the cruise line for review. Thank you again for highlighting this issue, as feedback like yours helps improve the experience for all customers. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Well worth considering for booking a cruise

Easy to deal with and clear information with details sent very soon after the booking was made.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your kind feedback. We're delighted to hear that you found the booking process easy and that the information provided was clear. It's also great to know that your booking details were sent promptly. We appreciate your comments and look forward to assisting you again. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Barbara McIntyre

Bekræftet af Feefo

GBR

1 month ago

Hvad Barbara McIntyre sagde om ROL Cruise:

Booking holiday could not be easier.

The staff are very good at sorting out any kind of problem you may have with bookings. Nothing is too much trouble.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your kind feedback. We're delighted to hear that our team was able to resolve any booking queries for you and provide the high level of service you expected. It's wonderful to know that nothing was too much trouble, and we truly appreciate your valued support. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Bryan Briggs

Bekræftet af Feefo

1 month ago

Hvad Bryan Briggs sagde om ROL Cruise:

Very thorough and helpful.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your kind feedback. We're delighted to hear that you found our team thorough and helpful. We appreciate your comments and are pleased we could assist with your cruise plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Jacqueline Barton

Bekræftet af Feefo

1 month ago

Hvad Jacqueline Barton sagde om ROL Cruise:

Very helpful and courteous

Megan Hammond

ROL Cruise

1 month ago

Thank you for your kind feedback. We're delighted to hear that you found our team helpful and courteous. We appreciate your comments and are pleased we could assist with your cruise plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Easy to speak to agent on the phone. Knowledgeable about questions asked. Excellent telephone manner.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your kind feedback. We're delighted to hear that you found it easy to speak with our agent and that they were able to answer your questions with confidence and expertise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Excellent Service

We have been using ROL for a few years now we find them very helpful in booking our cruises with them, they are very informative and helpful if you have any problems.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your continued loyalty and for taking the time to share your experience. We're delighted to hear that you've been booking your cruises with ROL for several years and that you consistently find our team helpful, informative, and supportive throughout the booking process. It's especially rewarding to know that you've felt well looked after whenever you've needed assistance. We truly appreciate your trust in us and look forward to helping you plan many more wonderful cruises in the future. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Excellent Professional Friendly Service

Excellent service jasmine sorted our cruise for the family..friendly professional ..

Megan Hammond

ROL Cruise

1 month ago

Thank you for your wonderful feedback. We're delighted to hear that Jasmine provided excellent service and helped arrange your family cruise. We'll be sure to pass on your kind words to her. We really appreciate your feedback and hope to assist you again with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

1 month ago

Cruise rearranged with ease

A river cruise we were booked on was cancelled due to low water levels. ROL staff rearranged our cruise to a new convenient date in spring 2027 very efficiently.

Megan Hammond

ROL Cruise

1 month ago

Thank you for taking the time to share your experience. We understand how disappointing it can be when a cruise is cancelled, so we're delighted to hear that our team was able to rearrange your river cruise quickly and efficiently, securing a convenient alternative date for spring 2027. We truly appreciate your kind feedback and are pleased that we could assist in making the process as smooth as possible. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Susan Cook

Bekræftet af Feefo

GBR

1 month ago

Hvad Susan Cook sagde om ROL Cruise:

Brilliant Service

Professional, super helpful and listened to what my husband, friends and I wanted.

Megan Hammond

ROL Cruise

1 month ago

Thank you for your lovely review. We are so pleased to hear that you found our agents professional and helpful, and that we took the time to listen to what you, your husband and friends were looking for. We hope you have a wonderful time on your cruise. If we can be of any further assistance, please do get in touch. Kind regards, The ROL Cruise Team