Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ROL Cruise

Viser alle 25,691 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

5 months ago

Easy and helpful

Friendly and helpful. Made the booking process easy.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are so pleased to hear that the agent was friendly and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Andrew Steven

Bekræftet af Feefo

GBR

5 months ago

Hvad Andrew Steven sagde om ROL Cruise:

Efficient, good service.

Very helpful, efficient service. Easy to book my holiday.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents very helpful and efficient. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Susan Scorer

Bekræftet af Feefo

CYP

5 months ago

Hvad Susan Scorer sagde om ROL Cruise:

Takes all the hassle out of booking.

We’ve been using ROL for many years, always with good service. Always very quick to follow up on enquiries. Takes all the hassle out of booking.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

5 months ago

Good service

Excellent efficient and helpful Ollie was particularly good at advising and describing the holiday I was interested in.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that you found Ollie excellent, efficient and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

5 months ago

Requesting a cabin not on car deck resulted in a car deck cabin being offer

Poor booking service, wrong details given and generally unhelpful and did not call back when they said they would.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your feedback. We’re sorry to hear that you feel this way and that your experience did not meet expectations. We take customer service very seriously and would like the opportunity to look into this further for you. We have attempted to contact you but unfortunately have not received a response. Please could you get in touch with us directly at your earliest convenience so we can discuss your concerns and work towards resolving the matter. Kind regards, the ROL Cruise Team

John Griffiths

Bekræftet af Feefo

GBR

5 months ago

Hvad John Griffiths sagde om ROL Cruise:

Excellent customer service

Extremely helpful and efficient

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Yvonne Wright

Bekræftet af Feefo

5 months ago

Hvad Yvonne Wright sagde om ROL Cruise:

Great service Accommodating

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the service was great. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

5 months ago

Helpful

Helpful and easy

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that the agent was helpful and the booking process was easy. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Pålidelig kunde

Bekræftet af Feefo

5 months ago

Excellent service from Olly(?) in organising our Finland/Norway trip.

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are delighted to hear that Olly provided excellent service. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

John Lee

Bekræftet af Feefo

GBR

5 months ago

Hvad John Lee sagde om ROL Cruise:

Having to change dates shouldn't cost ££££for a loyal customer

Very good service always very helpful, but as a loyal customer i don't think they are willing to give something back for being loyal

Megan Hammond

ROL Cruise

5 months ago

Thank you for your review, we are pleased to hear that you find our agents very helpful. Please be assured that your feedback will be passed to our sales team. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team