The telephone support was professional and sufficient except for one crucial thing; Panasonic were unable to give any consignment details about my delivery. I had no practical information to use...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the stress and confusion caused by the lack of consignment details for your delivery. We completely understand how frustrating it must have been not being able to track or manage your order with DHL, and we sincerely apologize for any inconvenience this has caused.
Your experience is important to us, and we’ll make sure to review our processes to ensure better communication regarding delivery tracking in the future. In the meantime, if you have any further concerns or need assistance, please don’t hesitate to contact us directly at 0344 844 3899 or visit our official Panasonic support webpage.
Thank you again for bringing this matter to our attention, and we hope we can provide a better experience moving forward.
Kind regards,
Panasonic Customer Care UK
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Prompt and Efficient Service
Easy ordering, prompt dispatch and kept informed of process from start to delivery.
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Del
JW
Judith Watkins
Bekræftet af Feefo
GBR
1 month ago
Hvad Judith Watkins sagde om Panasonic UK:
First class.
First class service.Ease of ordering & information provided every step of the way.
0
Del
EC
Elizabeth Chandler
Bekræftet af Feefo
GBR
1 month ago
Hvad Elizabeth Chandler sagde om Panasonic UK:
New Cordless Phone
Very professional and clear instructions. Fast delivery of new phone . An excellent experience from all staff involved , first contact and then sales Thank you .
0
Del
RT
Roger Taylor
Bekræftet af Feefo
GBR
1 month ago
Hvad Roger Taylor sagde om Panasonic UK:
Impressive service
Great service - having received a limited time offer, an immediate confirmation of the order was received and our new microwave with air fryer was delivered the next day! This is the second...
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0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
No other comment
Rotten delivery of the microwave by the delivery people
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DB
David Benstead
Bekræftet af Feefo
GBR
1 month ago
Hvad David Benstead sagde om Panasonic UK:
NN-CT55RW
We had been in need of replacing our old Microwave when Panasonic emailed us with details of a new range of microwave appliances.
As we do not have an air fryer, this new feature on the CT55RW was...
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0
Del
RH
roman Hrachowina
Bekræftet af Feefo
GBR
1 month ago
Hvad roman Hrachowina sagde om Panasonic UK:
poor
bought a faulty item, it took them a week to send me a return slip,and nearly an hour on internet trying to sort it out
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Roman,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced with your purchase and the time it took to resolve the issue. We understand how frustrating this must have been, and we sincerely apologize for any frustration caused.
We want to assure you that we’ve arranged for the collection of the faulty item today, 31st of March. Once the item is returned, we will promptly process your refund. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Bad emails
I had an email offering 30% of the microwave i ordered but i did not receive any discount
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello,
Thank you for bringing this to our attention. We’re truly sorry for any confusion or inconvenience caused regarding the discount on your microwave order. We completely understand how frustrating this must be.
To resolve this matter, we kindly ask that you contact us directly at 0344 844 3899 or through our official Panasonic support webpage, where our team will be happy to assist you further.
Additionally, as per our internal updates, we’ve processed a refund on the 19th of March for the remaining amount to ensure the discount is applied correctly.
If there’s anything else we can do to help, please don’t hesitate to reach out.
Kind regards,
Panasonic Customer Care UK
0
Del
GL
Graham Longmire
Bekræftet af Feefo
GBR
1 month ago
Hvad Graham Longmire sagde om Panasonic UK:
Panasonic customer service failure
Product arrived faulty. In order to receive a replacement they need to collect it, which so far they have failed to achieve pleasant customer service but no actions
Panasonic Customer Care UK
Panasonic UK
1 month ago
Hello Graham,
Thank you for sharing your feedback with us. We are truly sorry to hear about the inconvenience you've experienced with your faulty product and the delays in arranging its collection. We understand how frustrating this situation must be, and we sincerely apologize for any disruption it has caused.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly at 0344 844 3899 so we can assist you in scheduling a collection date that works for you. Our team is here to ensure this process is handled smoothly moving forward.
Thank you for your patience, and we appreciate the opportunity to make things right.
Kind regards,
Panasonic Customer Care UK
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.