The customer service agent was unable to indicate the requested pickup point in their system despite following instructions given by her.
This resulted in waiting for 1.5 h at 3:30 am for a bus that...
Læs flere
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback and review. Your booking as you made it in our system was for our 04:30 departure from Reykjavik, passing through the Hamraborg station on the outbound journey a few minutes later. Regrettable about the misunderstanding with the arrangements but glad our duty manager was able to assist and explain the arrangment
My group of ten, arriving and departing on six different flights, were all very pleased with Graylines airport transfer.
I found receiving replies to emails slow at first but later much better and...
I couldn't find the driver or bus. I had to book someone else
Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback - you had booked our 09:30 departure from airport but your flight arrived at 07:30 - our staff would be at the arrivals at around the time you had cleared airport formalities and collected your luggage and meet you there. It is regrettable that you did not contact us in order to advice you where to meet our staff
Booked a Golden Circle tour online once we knew when and which cruise terminal in Reykjavik our boat was docking in. Email reminder was sent the day before and the coach picked us up right outside...
Mi ha soddisfatto la cortesia delle ragazze dove abbiamo acquistato i biglietti, la flessibilità con cui abbiamo cambiato l’orario del bus e la puntualità del servizio.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.