The driver of the little van was super nice, came into our hotel a few minutes early to fetch us instead of us meeting him at the bus stop across the street. Then we had a nice ride through the city...
The driver was good enough, but although he requested several times, he wasn't allowed to leave the airport until more customers showed up. This meant we had to wait in a very hot van for 30 to 40...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback and review. It is regrettable that you missed your 16:30 departure with us due to a delay of your flight FI343 from Helsing that arrived around 16:00 - the airport formalities can take up to 1 hour and you were offered to reschedule to the next departure at 17:30 - it is regrettable that you found our service lacking in any way but glad we could accommodate you as you missed your original departure.
I do hope that your visit with us was otherwise pleasant
Produktanmeldelser
Købsdato: 09/07/2022
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Michael Lightstone
Bekræftet af Feefo
4 years ago
Hvad Michael Lightstone sagde om Gray Line Iceland:
Gray Line has great service! I’ve never expected a bus would treat you as their VIP for every booking. The staff for customer service is very friendly and helpful and willing to sort problem out. I...
After a few inquiries emails back and forth with Gray Line, I thought the Gray Line Bus would serve my purpose to take us from the Reykjavik airport KEF to the hotel Ion City Hotel with the option of...
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Guðríður Björg Guðfinnsdóttir
Gray Line Iceland
4 years ago
Thank you for your feedback. Regrettably the older parts of Reykjavik are not accessible with larger vehicles and the city council has designated tour bus stops which are meant to be walking distance to any hotel in the city center. It is truly regrettable that you did not notice this on your confirmation voucher that clearly mentions this detail. Ion city has tour bus stop by the concert hall
I do hope that your visit with us was otherwise pleasant
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.