When I phoned to see why a payment hadn’t come out the lady I spoke to was very helpful in explaining everything, free months, automatic renewal.
Martin
ExoticDirect
7 years ago
Dear Mrs Berry,
Many thanks for your review and we are delighted to hear that you found the agent helpful and that you received a full explanation.
The Exotic Direct Team
0
Del
Pålidelig kunde
7 years ago
Good service renewing policy and noting additional information as I requested.
Email received confirming the renewal
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the renewal process and the service we have provided.
The Golden Valley Team
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
No hassle
Martin
ExoticDirect
7 years ago
Dear Mrs Orritt,
Many thanks for your review and we are delighted to hear that you are happy with the service and policy
The Exotic Direct Team
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Simply amazing staff, quick response time and very efficient
The service is amazing. The staff is what make it, so lovely and understanding on the phone. Company is great at communicating with you and very efficient and quick at processing your claim.
0
Del
Pålidelig kunde
7 years ago
Simple and easy with no stress to renew
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you found the renewal process simple and stress free.
The Exotic Direct Team
0
Del
Pålidelig kunde
7 years ago
Havent had to make a claim yet so cant comment on that side but set up and renewal process simple and never a problem
Martin
ExoticDirect
7 years ago
Many thanks for you review and we are delighted to hear that you found the renewal process so simply.
The Exotic Direct Team
0
Del
Pålidelig kunde
7 years ago
Great pet insurance
Excellent friendly and helpful customer service. No quibbles about claim and very supportive about my parrot's ailments. Comprehensive policy.
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the customer service and the claims process.
The Exotic Direct Team
0
Del
Pålidelig kunde
7 years ago
Really lovely customer service every time. I’ve been a customer for a few years now. Very professional & quick service. My questions or queries have always been answered first time
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with our service.
The Exotic Direct Team
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
I renew every year for my dog
Martin
ExoticDirect
7 years ago
Dear Mr Rodgers,
Thank you for taking the time to post a review.
The Exotic Direct Team
0
Del
Pålidelig kunde
7 years ago
Told the wrong information on renewal
When I rang to renew I was told that I wouldn't be paid for death/loss in the event of a claim, even though I had been paying for this cover for 8 years, because my birds were a gift and if I made a...
Læs flere
Martin
ExoticDirect
7 years ago
Thank you for your feedback and we have already resolved this issue with you but once again we are sorry for the confusion.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.