Claiming help with the cost of my parrots vet bills has gone smoothly, no issues whatsoever.
Hayley
ExoticDirect
7 years ago
Hi there,
Thank you so much for taking the time to leave your positive review.
It is really nice to hear that your claim ran smooth and we hope your parrots are on the road to recovery.
Have a lovely weekend,
The Exotic Direct Claims Team.
0
Del
Pålidelig kunde
7 years ago
Great services
Louise
ExoticDirect
7 years ago
Hi There
Thank you for taking the time to leave us your review and for rating us with five stars!
It is brilliant to hear you are happy with our great service.
Kind Regards
The Exotic Direct Team
0
Del
Pålidelig kunde
7 years ago
Automatic renewal of reptile insurance was fine.
Alec
ExoticDirect
7 years ago
Thank you for leaving us this positive review.
We're really pleased to hear that your happy with the automatic renewal of your pet insurance policy.
If you ever have any questions about your policy, or need our help with anything please do give us a call.
Kindest regards,
The Exotic Direct Pet Insurance Team
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
yes cant praise them enough i find it still painful to talk about paddy but they covered everything
Hayley
ExoticDirect
7 years ago
Hi Ms Feetwood De Solano,
Thank you so much for taking the time to leave your positive review and we are really sorry again about Paddy.
At Golden Valley we understand that losing a pet can be very traumatic so our aim is to make the process of claiming as easy as possible for you.
Kind Regards,
The Golden Valley Claims Team.
0
Del
TC
Trusted Customer
SS11 8EB
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Very helpful and polite, I would certainly recommend Exotic Direct.
Louise
ExoticDirect
7 years ago
Dear Linda
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is brilliant to hear you have found us to be helpful and polite and that you would recommend us to others!
Kind Regards
The Exotic Direct Team
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Peace of mind insurance
Always easy and seamless to renew my policy
Louise
ExoticDirect
7 years ago
Dear Alan
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is great to hear that our cover provides you with peace of mind and that you have found our renewal process seamless.
Kind Regards
The Exotic Direct Team
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Thankyou for speedy reply reply...
Alec
ExoticDirect
7 years ago
Hi Jackie,
Thank you for taking the time to write this positive review about us, we really appreciate it.
It's also great to read that you're happy with the speed of our reply's.
Should you ever need any assistance with your policy - please do give us a call on 0345 982 5505 and we'll do everything we can to help you.
Best regards,
The Exotic Direct Pet Insurance Team.
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Best support at the time you need it most
Great customer service, easy online claims process, and prompt payments. Highly recommend
Hayley
ExoticDirect
7 years ago
Hi Valerie,
Thank you so much for taking the time to leave your positive review.
It is really lovely to hear that you are happy with our service and that we were able to support you when you needed it.
Have a great day!
The Exotic Direct Claims Team.
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om ExoticDirect:
more notice on renewal
Alec
ExoticDirect
7 years ago
Dear Mrs Andrews,
Thank you for leaving us this feedback and also for taking my subsequent phone call to discuss how we could improve our renewals process going forward.
We are sorry that although your renewal documents were produced in good time, something delayed them reaching you this year.
Your feedback has all been noted and I hope that the conversation we had about what to expect at your next renewal was useful. However, if you do have any questions about you policy (renewal or otherwise) please do give us a call on 0345 0779001 and we'll do our very best to assist you.
Kindest regards,
The Exotic Direct Pet Insurance Team
0
Del
Pålidelig kunde
7 years ago
Exotics Direct automatically organised my renewal thereby removing any stress or hassle of having to remember when it was due or suddenly losing cover. Much appreciated!!
Alec
ExoticDirect
7 years ago
Thank you for taking the time to leave us this positive review about your recent renewal.
We're really please that you appreciate the way we process policy renewals automatically and that this approach has removed any stress or hassle about your insurance policy suddenly ending.
If we can be of any further help or assistance in the future, please do get in touch.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.