Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,993 anmeldelser

Pålidelig kunde

7 years ago

Had to get my dog insured because she is a cross pit thanks

Alec

ExoticDirect

7 years ago

Thank you for giving us this positive review.

It's great to read that we were able to provide the insurance cover you needed for your dog. If you ever have any questions about your policy, please do let us know and we'll be happy to help.

Best regards,

The Exotic Direct (Brooks Braithwaite) Pet Insurance Team

Pålidelig kunde

7 years ago

Fantastic

Wonderful service and always very helpful...

Alec

ExoticDirect

7 years ago

Thank you for giving us this positive review. We really appreciate you taking the time to do this.

It's great to read that you're happy with the service we've been able to provide and also that you found our team members very helpful when you spoke to them.

If you ever have any questions about your policy, please do let us now and we'll do our very best to assist you.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Always fantastic Service.

So easy to renew. In fact you can even change how you renew - a simple phone call and you are not at a call centre for ages. Their staff are very personable too. Any problems call them they will sort...

Læs flere

Alec

ExoticDirect

7 years ago

Hi Louise,

Thank you for taking the time to leave us this positive review and also for writing such nice comments.

It was really nice to read that you're happy with the service we've been able to provide you with, that your calls have been answered quickly and also that the team members you spoke with have all been both personable and helpful.

If you have any further questions about your policy, or need our assistance with anything else please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

Guildford

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

A fast friendly and efficient company to deal with

I have been with Exotic Direct for many years and have had cause to make a claim several times. At a time when your pet is very sick the last thing you need is to have stress trying to make a claim....

Læs flere

Hayley

ExoticDirect

7 years ago

Hi Margaret,

thank you so much for taking the time to leave your positive review and for your lovely comments.

At Exotic Direct it is our aim to make insurance as easy as possible for our customers as we understand that having a poorly pet can be very upsetting without the added stress of having to make a claim.

We hope you have a lovely weekend,

The Exotic Direct Claims Team.

Pålidelig kunde

7 years ago

The first thing I knew about my renewal was the request from feefo for feedback. No communication from the insurance company at all. Rubbish service.

Louise

ExoticDirect

7 years ago

Hi There

Thank you for your feedback regarding your renewal documents. We are sorry to hear you have had issues receiving information on your policy.

Policies applied for online are renewed and documents are then sent to the email address provided on your original online application. This would be the same address that you received your Feefo review email to.

We've attempted to call you today to discuss this, but have not been able to reach you. We will attempt to contact you next week as we would like the opportunity to discuss this with you and to put things right.

We will also send you an email to acknowledge your feedback.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

No problems renewing.

Louise

ExoticDirect

7 years ago

Dear Kim

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you are happy with your renewal.

Kind Regards

The Exotic Direct Team

Louise

ExoticDirect

7 years ago

Whoops! 4 stars, my apologies.

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Helpful and friendly staff

Very helpful

Louise

ExoticDirect

7 years ago

Dear Andrew

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found us to be friendly and helpful.

Kind Regards

The Exotic Direct Team

Pålidelig kunde

7 years ago

Prompt and efficient

Prompt response to call. Polite service. Person I spoke to was easy to understand.

Alec

ExoticDirect

7 years ago

Thank you for leaving us this positive feed back, we really appreciate you taking the time out of your day to do this.

It's great to read that when you contacted us; your call was answered promptly, you were happy with the service we provided and also that the team member you spoke with was easy to understand.

If you have any further questions about your policy (or if there's anything else we can do to help), please do let us know and we'll do our very best to assist you.

Kindest regards,

The Exotic Direct Pet Insurance Team

Pålidelig kunde

7 years ago

Would recommend this insurance for pets

Alec

ExoticDirect

7 years ago

Thank you for leaving us this positive review, we really appreciate you taking the time out of your day to do this. The team were all really pleased to read that you feel able to recommend our pet insurance service to others.

If there's ever anything further we can do to help or assist you, please do give us a call.

Best regards,

The Exotic Direct Pet Insurance Team

Pålidelig kunde

7 years ago

Really simple process to renew!

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you are happy with your renewal.

Kind Regards

The Exotic Direct Team

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Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

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Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?