Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,993 anmeldelser

Trusted Customer

Norfolk

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Brilliant Service

Very pleased with the renewal process. All staff are very helpful, polite and friendly. I would highly recommend this service to others. My little Horsefield tortoise ‘Speedy’ was also very pleased...

Læs flere

Alec

ExoticDirect

7 years ago

Hi Jane (and Speedy),

Thank you for giving us this positive review and also for taking the time to leave such nice comments.

It's great to hear that your latest renewal went well and also that when you did have to contact us, that the team members you spoke to were all helpful, polite and friendly.

We're glad to hear that Speedy made a full recovery. If there's ever anything else we can do for you, please do get in touch.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Uploadede medier

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Hvad Trusted Customer sagde om ExoticDirect:

I phoned up to check the details of my renewal and got the usual very helpful response. Very happy to renew with Exotic Direct. Great service.

Alec

ExoticDirect

7 years ago

Hi Rosemary,

Thank you for giving us this positive review and also for taking the time write such a nice comment.

It's great to know that when you've needed to contact us, the agents you've spoken to have always been helpful and also that we were able to help you with your renewal information.

If there's ever anything else we can help or assist you with, please do give us a call.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Wouldn't use anyone else

Alec

ExoticDirect

7 years ago

Hi Anne,

Thank you for giving us this really positive review. It's great to hear that you want to stick with us. We'll do our best to live up to your expectations now and in the future. :)

Should you ever have any questions about your policy, please do call us and we'll do our very best to assist you.

Best regards,

The Exotic Direct Pet Insurance Team

Pålidelig kunde

7 years ago

Efficient and friendly

Very pleasant member of staff, I think called Alex

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear your lovely comments regarding our service and staff.

Kind Regards

The Exotic Direct Team

Trusted Customer

London

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Quick n efficient renewal over the phone /post

Friendly staff no problems at all with my renewal. I'm happy my dog's happy 😀

Martin

ExoticDirect

7 years ago

Dear Miss Williams,

Many thanks for your review and we are delighted to hear that you are happy with the renewal and the staff.

The Exotic Direct Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Quick service, pleasant person to deal with and he answered my questions efficiently.

Martin

ExoticDirect

7 years ago

Dear Ms Crowe,

Many thanks for your review and we are delighted to hear that you found our staff pleasant and efficient.

The Exotic Direct Team

Pålidelig kunde

7 years ago

All made easy; polite and efficent, no being put on hold put straight through. Thanks

Martin

ExoticDirect

7 years ago

Thank you for your review and we are pleased to hear that you are happy with the service and found the process easy and efficient.

The Exotic Direct Team

Trusted Customer

Rotherham

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Easy renewal and a reduction on last years quote. We pleased.

Martin

ExoticDirect

7 years ago

Dear Mr Harrop,

Many thanks for your review and are delighted to hear that you found the renewal easy and are happy with the reduction in premium.

The Exotic Direct Team

Pålidelig kunde

7 years ago

Fabulous! Would highly recommend.

Excellent service!

Alec

ExoticDirect

7 years ago

Thank you for giving us such a positive review and also for your nice comments.

It's great to hear that you've received excellent service from us and feel able to recommend our pet insurance to others. I'll let the team know - it'll make their day!

If you ever have any questions about your policy, or require our help with anything please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Superb

This insurance is one of the best, it’s never gone up, makes a change for insurance companies.

Alec

ExoticDirect

7 years ago

Hi Dawn,

Thank you for taking the time to leave us this positive review and also for writing such nice comments.

It was great to read that your happy with both our pet insurance product and also this year’s renewal premium.

Whilst I can't guarantee that your insurance premiums won't eventually have to change at some point in the future – it is great that you have not had any increases to your premium so far.

If you ever have any questions about your policy, or your premium, please do give us a call and we'll do our very best to assist you.

Best regards,

The Exotic Direct Pet Insurance Team