Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,994 anmeldelser

Trusted Customer

Bekræftet af Feefo

Worcester

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Good service online. Easy to do my insurance for my tortoise quickly.

Sarah

ExoticDirect

6 years ago

Hi Alexandra, Thank you for your review, We are really happy to hear that you found our online service easy and quick to use, we really appreciate the positive comments! Kind Regards, The Exotic Direct Team.

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Extremely unhappy and feel conned

I am appalled that simply because my animal became ill shortly after taking out this claim that nothing is paid out. If the policy had started (which I was informed it was) this should have been...

Læs flere

Hayley

ExoticDirect

6 years ago

Hi there, We are sorry to hear that you are not happy with our service. In the first policy period, the full benefit under the insurance does not become effective for the first 14 days. This clause only applies in the first year of your insurance and not at subsequent renewals. The above information is outlined in the terms and conditions but if you would like to contact us directly, we would be happy to discuss this with you in further detail. Kind Regards, The Exotic Direct Team.

Trusted Customer

Bekræftet af Feefo

Liverpool

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Quick and simple

Fat response but I am stuggle to access and amend payment date. Easy set up but impossible to amend details

Louise

ExoticDirect

6 years ago

Hi Kaylene, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to hear that you found the application process on our website quick & simple. Once a policy is purchased and confirmed, amendments online can not be made manually by yourself. If you need to make any changes to your policy and payments, please email us or contact us by telephone. Making changes is very simple and can be arranged in no time at all but this will need to be completed by one of the Exotic Direct sales team. Kind Regards The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Same price to renew as last year

Louise

ExoticDirect

6 years ago

Hi There, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is great to hear your comments regarding your renewal and premium. Kind Regards The Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Cant post photo as bird hides from camera

They got 5 stars because it was so easy to renew with no long emails or conversations. Nice and easy as it should be.

Louise

ExoticDirect

6 years ago

Hi Linda, Thank you for taking the time to leave us your review and for rating us with 5 stars!It is brilliant to hear that you are happy with our simple and straight forward renewal process. Kind RegardsThe Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Good value cover that meets all our needs

Louise

ExoticDirect

6 years ago

Hi Suzanne, Thank you for taking the time to leave us your review. It is great to hear that you are happy with our cover and that it meets all your needs. Kind Regards The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Rep was highly professional and answered all our questions swiftly and knowledgeablely. Always a great experience. .

Alec

ExoticDirect

6 years ago

Thank you for taking the time to give us this positive review. It's great to know that all your questions were answered swiftly and knowledgeably when you contacted us. Should you ever have any further questions about your policy or need our help with anything, please do get in touch. Best regards,The Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Excellent product and peace of mind!

Very swift and efficient support.

Alec

ExoticDirect

6 years ago

Thank you for taking the time to give us this positive review.It's great to know that you're happy with our pet insurance and that having it gives you peace of mind. If you ever have any questions about your policy or need our help with anything, please do get in touch. Best regards,The Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

Liverpool

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Very good

Easy to use And acsses

Alec

ExoticDirect

6 years ago

Hi Joe, Thanks for giving us a positive review - we really appreciate you taking the time to do that. It's great to read that you've found everything easy to use and to access. Should you ever have any questions about your policy or need our help with anything, please do get in touch. Best regards,The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Easy, simple. No problems since I've been a customer.

Alec

ExoticDirect

6 years ago

Thank you for giving us this positive review. It's great to read that you've not had any problems since you joined us and that everything has been a straightforward experience. If you ever have any questions about your policy or need our help with anything, please do get in touch. Best regards, The Exotic Direct Team