Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af ExoticDirect

Viser alle 1,994 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Very effective customer service. Showed compassion and understanding with claim. Highly recommend

Hayley

ExoticDirect

6 years ago

Hi there, Thank you so much for your positive review. We have passed your kind words on to the claims team. We hope you have a lovely day, The Exotic Direct Team.

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Was very fast and efficient when dealing with my claim and kept me informed, however my claim unfortunately wasn’t covered.

Hayley

ExoticDirect

6 years ago

Hi Sasha, Thank you so much for your positive review. We are sorry to hear that your claim was not covered but it is great to hear that we were efficient and kept you informed along the way. We hope we can be of assistance if you ever need us in future. Kind Regards, The Exotic Direct Claims Team.

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Very easy to set up and has given me confidence in the event of a rainy day

Max my African grey is happy and healthy, but you never know what the future holds.

Sarah

ExoticDirect

6 years ago

Hi there, Thank you very much for your review, We are happy to hear that you found our cover easy to set up. If you and Max ever need us in the future please do not hesitate to contact us! Kind Regards, The Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Excellent Customer Service

I was contacted when you said you would - I didn't have to chase anything up. The process for buying the insurance was so easy and the lady I spoke to was genuinely interested in Inka. It really...

Læs flere

Sarah

ExoticDirect

6 years ago

Hi Helen, Thank you so much for taking the time to leave your review, We really do appreciate your comments, and are very happy to hear that you and Inka are well protected now! Kind Regards, The Exotic Direct Team

Pålidelig kunde

Bekræftet af Feefo

6 years ago

Easy to speak to someone with enquires, and keep you updated on your claims

Nathan

ExoticDirect

6 years ago

Hello, Thank you for rating us 5 stars! Happy to hear we have answered your enquiries and kept you up to date with your claims progress. If you need anything further please do contact us. Kind regards - The Exotic Direct Team.

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

The most helpful and personal insurance I have ever had and that says a lot as I have had animal companions for over 40 years. Thank you Exotic Direct for not only always being fair and have helped...

Læs flere

Hayley

ExoticDirect

6 years ago

Hi Constance, Thank you so much for your 5 star review and for your kind words regarding us here at Exotic Direct. We understand how difficult it can be to lose a beloved pet so it is our aim to make the process as easy as possible for our customers. If there is ever anything else we can assist with please don't hesitate to contact us. Have a great day, The Exotic Direct Team.

Trusted Customer

6 years ago

Thank you so much Hayley it is all true and I have recommended Exotic Direct to all my family and friends. Wishing you all a lovely day and keep up the amazing work you do keeping our furry friends well looked after and enjoying their precious lives ☺🐾🐀🐇🐢🐠🐊

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

The gentleman I spoke to on the phone was very helpful . And could not do enough to help. Great costume service 👍🏼

Louise

ExoticDirect

6 years ago

Hi Kirsty,Thank you for leaving us your review and for rating us with five stars!We are so pleased to hear from you regarding our helpful customer service! Thank you! If you require any further assistance with your policy, please do not hesitate to contact us. Kind RegardsThe Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

Cardiff

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Fantastic

Very thorough but user friendly service. Quick and easy claim and very kind and compassionate regarding the death of our pet.

Hayley

ExoticDirect

6 years ago

Hi Alice, Thank you so much for taking the time to leave your positive review of us here at Exotic Direct. We understand that losing a pet can be a very upsetting time so we want to make the claiming process as easy as possible for our customer. Kind Regards, The Exotic Direct Team.

Trusted Customer

Bekræftet af Feefo

Bridgwater

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

No fuss

They made an address change so easy, no fuss, no bother and Nicola was lovely, I would recommend them to anyone

Louise

ExoticDirect

6 years ago

Hi Toni, Thank you for leaving us your review and for rating us with five stars! We are so pleased to hear that we were able to assist you with your policy changes quickly & efficiently. We are also delighted to hear you would recommend us, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Bekræftet af Feefo

6 years ago

Hvad Trusted Customer sagde om ExoticDirect:

Done without any problems

Done with no hassle

Nathan

ExoticDirect

6 years ago

Hello Mr Booker, Thank you for the 5 Star Review, Pleased to hear that we are hassle free! Kind Regards - The Exotic Direct Team

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Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

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ExoticDirect Anmeldelser

Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?