Hi there,
Thank you so much for your review, we are pleased to hear that you found our service excellent and that you now have peace of mind for you and your pet!
Kind Regards,
The Exotic Direct Team.
1
Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Wealth of products and quality items for sale at really good prices
Process of placing goods into basket and paying for them was slow
Sarah
ExoticDirect
6 years ago
Hi there,Thank you very much for your lovely review, we are very pleased to hear that you a found a product with us that met your needs.If you do require any assistance in the future please do not hesitate to contact us.Kind Regards,The Exotic Direct Team
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Quickly and helpful
I got a quote response very quickly and price is ok too.
Sarah
ExoticDirect
6 years ago
Hi there,
Thank you very much for your review,
We are happy to hear that you found the premium met your needs and that you got a quick response from us!
Kind Regards,
The Exotic Direct Team.
1
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Excellent Service
I can’t recommend exotic direct enough. Every time I have needed them they have been there for me and my pets
Hayley
ExoticDirect
6 years ago
Hi Samantha,
Thank you so much for taking the time to leave us your positive review.
At Exotic Direct we understand that claiming for a sick pet can be difficult so it is our aim to make the process as stress free and easy as possible for our customers.
We hope you have a lovely evening,
The Exotic Direct Team.
0
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Quick and easy
Easy to set up and didnt take long at all. However I would of given 5 stars but I am still.waiting on confirmation of when the first payment will be taken
Sarah
ExoticDirect
6 years ago
Hi Sam,
Thank you very much for your review, we are happy to hear that you found our quote and buy process quick and easy.
We are sorry that you didn't receive your payment details with your policy documents, we are more than happy to email you a copy of these separately.
If there is anything further you need please do not hesitate to contact us.
Kind Regards,
The Exotic Direct Team
1
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Great price's. Prompt response to claims.
Hayley
ExoticDirect
6 years ago
Hi Joyce,
Thank you for taking the time to leave your positive review of us here at Exotic Direct.
It's so good to hear that you are happy with the policy and that your claim was dealt with promptly.
We hope you have a lovely evening,
The Exotic Direct Team.
0
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om ExoticDirect:
5 star. Happy customer
Sarah
ExoticDirect
6 years ago
Dear Shelley,
Thank you very much for your review, we are very happy to hear that you are a happy customer of ours!
If you do ever need us in the future please do not hesitate to contact us.
Kind Regards,
The Exotic Direct Team.
0
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Exceelent
No concerns, stress free and swift service.
Hayley
ExoticDirect
6 years ago
Hi Beverley,
Thank you so much for taking the time to leave us your 5 star review.
It is really good to hear that the service was quick and stress free.
Please do not hesitate to contact us if you need us in the future.
Kind regards,
The Exotic Direct Team.
1
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Excellent service
Excellent all round service from everyone
Hayley
ExoticDirect
6 years ago
Hi Mr & Mrs Ikin,
Thank you so much for taking the time to leave the positive review of our service.
We have passed your kind words on to the rest of the team.
We hope you have a lovely evening!
Kind Regards,
The Exotic Direct Team.
1
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om ExoticDirect:
Claimed for my parrot. Went well. Service improved now direct debit premiums not taken off award.
Hayley
ExoticDirect
6 years ago
Hi Sarah,
Thank you so much for taking the time to leave your positive review.
We are always seeking new ways to improve the claims experience for our customers so it lovely to have your feedback.
Kind Regards,
The Exotic Direct Claims Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.