Found Wendy Wu very efficient when booking the tour, checking flights etc. However we had a couple of queries when we received the confirmation invoice, including a room preference which had been...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We are dissapointed to hear you have had an issue whilst booking. we do pride ourselves on our customer service so I have given you a call and Left a message with my direct dial.
Kindest regards,
Junior, Wendy Wu Tours
The only thing which I have to complain about is that the booking person said he would send me details of hotels we would be staying in on our tour and that hasn't happened yet. Otherwise he was...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for you feedback in relation to your booking experience. Our office in China Confirm Hotels closer to your departure date and this information will all be included in your final documentation.
We apologise for any misunderstanding.
Kindest regards,
Junior, Wendy Wu Tours
Luke was very attentive to help organise our tour, including changing dates, hotels and rooms several times. He replied quickly and gave us confidence we had chosen the right company. Their...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We at wendy wu tours are happy to hear you are looking forward to your trip and hope to hear how your tour was upon your return. luke will be happy to hear your kind comments!
Kind regards,
Junior, Wendy Wu Tours
Liz answered my queries quickly and also provided some additional information of which I was unaware. Gave me her direct line number. Made our booking with her a few days later. Excellent service.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
very pleased to hear you have been well informed and are pleased with the service we have provided you. We are looking forward to hearing about your trip upon your return.
Kind regards,
Junior, Wendy Wu Tours
I was very impressed with the efficient & attention to detail manner I experienced when making my booking even though I rang late in the day & shortly before you booking office was to close.
Dyddiad y pryniant: 11/02/2015
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
The advisor was helpful, well informed and pleasant. The service so far has been efficient.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.