Phoned to book Vietnam panorama,Stephen Jordan was very helpful,looking into all possibilities for the date and airport we wished to use.everything went very smoothly and i was completely satisfied...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your comments following your recent booking with us.
Welcome to the Wendy Wu family and we sincerely hope you you will enjoy your time with us.
We will be sure to pass over your comments regarding your reservation agent Steve and we are pleased that he was able to arrange all that your wished.
Kind regards,
Junior
We understand you will be better placed to provide your full feedback about your tour upon your return from your trip!
Feefo would like you to comment on the service you have received during your booking experience. We will be glad to wait until your return and you can post online or send to us directly.
Hope you enjoy your trip (once you have actually been)
Kind regards,
Junior
It is impossible to reply to the above without ticking all boxes. The tour was in the main excellent but had some poor and bad issues due to travel schedules.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for sharing your experience with us following your tour. and we are pleased your overall experience was that of an enjoyable one.
We regret any disappointment experienced due to any flight delays which is never nice and we hope this did not detract from your tour too much.
We will monitor future comments of this nature.
Kind regards,
Lorraine
Cwsmer Dibynadwy
11 years ago
I am sorry you seem to have misunderstood my original reply.
The disappointment was not entirely due to flight delays which we understand was beyond your control.
The problem was your scheduling afternoon flights which meant on occasion spending a good part of daytime in the airports and flying which meant arriving at destinations late at night,missing evening dinner and being told that the restaurant closed at 9.00 pm.
The biggest disappointment was losing the time at are our destinations.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for the extra clarification, we will closely monitor the points raised for future departures.
Thank you for bringing this to our attention.
Kind regards,
Junior
Stephen at Wendy Wu answered my initial enquiry very quick and efficiently. Ordered Holiday brochers arrived quickly. The Web site is full of information so much so that most questions are...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for booking with us and welcome to the Wendy Wu family!
We are delighted you are looking forward to your tour and are further pleased that you are happy with the service you have received from us and we will pass over your kind comments to Stephen who will be glad he could be of such help.
Kind regards,
Shanice
Dyddiad y pryniant: 21/10/2015
0
Rhannwch
Cwsmer Dibynadwy
11 years ago
We received efficient and friendly service at all times.
Varied greatly according to individual guide. Most were better than good. A couple were excellent. One was poor
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your comments - we are glad to hear that you had an enjoyable holiday!
It was wonderful to hear that the majority of your guides exceeded expectations, and we hope that you have come away with fond memories.
Hope to see you again in the near future.
Kind regards,
Shanice
Liz Cathcart was knowledgeable , friendly and helped me choose from the various options. This is the second time i have used Wendy Wu Tours and I am very pleased with them.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome back to the Wendy Wu family! We are delighted to hear that you have decided to re-book your tour with us and we are looking forward to leading you away with us.
We have passed your comments over to Liz and we are sure she was glad to help.
Kind regards,
Shanice
I thought the booking process was very easy and informative th err . Operators were very. Pleasant and very helpful
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to feedback on your service with Wendy Wu Tours thus far and for your kind comments.
We trust that you will have a fantastic time on your Majestic Yangtze tour with us!
If you have any future queries regarding your trip, please don't hesitate to contact us.
Kind regards,
Shanice
The tour was well organised but "full on" with up to 6 events per day. We felt the boat (Liana) used by Victoria Cruises needed urgent refurbishment. The boat used on the River Li was a rust bucket...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your feedback, we are pleased to hear that you overall enjoyed your trip with us.
We would also like to thank you for your constructive feedback given regarding your vessels.
Our customers are our top priority and we will duly note your points made.
Kind regards,
Shanice
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.