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Adolygiadau Wendy Wu Tours

Cwsmer Dibynadwy

11 years ago

Beijing Guide was pushy in wanting people to go on the Optional Trips and seemed…

Beijing Guide was pushy in wanting people to go on the Optional Trips and seemed to be telling us off for not going, possible loss in translation. Everything else went as smooth as clockwork. Staff...

Wendy Wu Tours

11 years ago

Thank you very much for your amazing comments regarding our staff here at Wendy Wu tours and your tour - here at Wendy Wu Tours we value our customers highly and all feedback given ! Our guides aim to ensure that everyone on our tour is able to take full advantage of the great optional extras on offer, however we apologise if this came off as excessive and will take your comments on board. We look forward to welcoming you or any of your recommended friends or family on tour with us in the future. Kind regards, Shanice

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Dyddiad y pryniant: 04/10/2015

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Cwsmer Dibynadwy

11 years ago

The national guide, Jacky Zhang, was excellent. Hotels were all comfortable, transport arrangements worked smoothly,…

The national guide, Jacky Zhang, was excellent. Hotels were all comfortable, transport arrangements worked smoothly, restaurant meals (with one exception, which wasn't really their fault) were good.

Wendy Wu Tours

11 years ago

Thank you very much for posting your feedback and sharing your kind comments regarding your national guide Jacky. We are delighted that you enjoyed your 'Wonders of China' tour and hope to see you again soon in the near future! Kind regards, Shanice

Product reviews

Dyddiad y pryniant: 17/09/2015

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Cwsmer Dibynadwy

11 years ago

Liz was incredibly helpful throughout all my dealings with her. The only comments i have…

Liz was incredibly helpful throughout all my dealings with her. The only comments i have is that initially only details of day not night flights for the return journey were given. Excellent customer...

Dyddiad y pryniant: 20/10/2015

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Cwsmer Dibynadwy

11 years ago

The best holiday , Simon our national Guide was excellent,

Product reviews

Dyddiad y pryniant: 05/10/2015

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Cwsmer Dibynadwy

11 years ago

Very good explanations of options. But i was puzzled over airline upgrades when a one…

Very good explanations of options. But i was puzzled over airline upgrades when a one way upgrade to economy premium cost more than twice the upgrade for a return journey. But I guess this is an...

Wendy Wu Tours

11 years ago

Thank you for booking with us and we are delighted you have decided to travel with us on which promises to be a fascinating experience. With regards to your upgrades, your booking agent will always look for the best flights at the time depending on availability. Kind regards, Junior

Dyddiad y pryniant: 19/10/2015

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Cwsmer Dibynadwy

11 years ago

I dealt with Lisa and she was just fantastic, very helpful and proactive getting us a…

I dealt with Lisa and she was just fantastic, very helpful and proactive getting us a good deal

Dyddiad y pryniant: 19/10/2015

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Cwsmer Dibynadwy

11 years ago

LIsa has been extremely helpful in answering my queries and helping me through the booking…

LIsa has been extremely helpful in answering my queries and helping me through the booking process. We have travelled with Wendy Wu before and look forward to our next holiday.

Dyddiad y pryniant: 19/10/2015

0

Cwsmer Dibynadwy

11 years ago

Excellent service as usual from Wendy Wu. Questions answered immediately by knowledgeable Advisor and dates…

Excellent service as usual from Wendy Wu. Questions answered immediately by knowledgeable Advisor and dates and prices available very quickly. Barbara Kucas

Dyddiad y pryniant: 12/10/2015

0

Cwsmer Dibynadwy

11 years ago

My suitcase was broken into during the trip, and as a result I needed to…

My suitcase was broken into during the trip, and as a result I needed to buy another one. I asked for help from the national guide and he just wasn't interested. I had to continually remind him I...

Wendy Wu Tours

11 years ago

Thank you for taking the time and trouble to post your review following your tour with us. We are sorry to hear of the disappointment your experienced with regards to your case being damaged while on tour and regret you did not receive the service you expected during the circumstances. We will contact our China office for investigation into the circumstances surrounding your broken case and get back to you in as soon as possible. We have also duly noted your comments relating to your disappointment with your meals. In the meantime, please feel free to contact us for assistance if you require so. Kind regards, Junior

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