Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
MB
Margaret Bunting
Dilyswyd gan Feefo
GBR
10 months ago
What Margaret Bunting said about The Works:
Most of the time they have everything they have
0
Rhannwch
AW
Anne Wilkey
Dilyswyd gan Feefo
10 months ago
0
Rhannwch
PD
PAM D
Dilyswyd gan Feefo
GBR
10 months ago
What PAM D said about The Works:
Excellent company
Always a good variety of books to choose from at competitive prices.
Delivery is excellent.
0
Rhannwch
CF
Christine Finney
Dilyswyd gan Feefo
GBR
10 months ago
What Christine Finney said about The Works:
Sorted
The first set of books I ordered didn't arrive but after emailing the works they were quick to sort out the problem and send out more
0
Rhannwch
JW
Jane Wade
Dilyswyd gan Feefo
GBR
10 months ago
What Jane Wade said about The Works:
Perfect order
Placed the order and it was promptly delivered. All products were in stock and really reasonable prices. Descriptions of items were provided so made it easier when shopping for products. Also liked...
Read more
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Dreadful delivery service
Ordering was straightforward but delivery was extremely slow and I had to contact the works to chase my order.
This is the second time I’ve ordered from them and delivery was just as poor as the...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
Poor customer service and none delivery
Service very poor had to cancel order in the end as didnt arrive was told it was a warehouse problem after patiently waiting over the 10 working days for the delivery and to re order as customer...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
AVOID
The Works is facing a significant, long-standing problem with deliveries. They are deliberately not making this clear to customers, and are instead still promising delivery within 10 working days. I...
Read more
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you cancelled your online order.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
10 months ago
0
Rhannwch
AN
Alison Newlands
Dilyswyd gan Feefo
10 months ago
What Alison Newlands said about The Works:
No delivery
Order not received
Donna Smith
The Works
9 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
Our records show that this order was delivered by Evri on the 9th of October.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.