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The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Arrived on time, well packaged.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Brand new books at silly prices 👍

New paperback books at fantastic prices. Brilliant!

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Very slow delivery

Very slow delivery, takes forever to deliver items under free delivery, 10 working days from the date of ordering.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse, We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

FD

Fiona Duff

Dilyswyd gan Feefo

GBR

10 months ago

What Fiona Duff said about The Works:

Order review

Lots of items missing from the order not the mention is waited 3 weeks for a delivery. Will never do an online order from here again

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order arrived late with items missing. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Visit the best

Fabulous shop. Really helpful staff in any of the branches I visit. Always find what I want and more. FANTASTIC

0

RP

Rebecca Phillips

Dilyswyd gan Feefo

GBR

10 months ago

What Rebecca Phillips said about The Works:

Great

Professional staff, warm welcome, received help when needed. I will shop here again.

0

W

Dilyswyd gan Feefo

GBR

10 months ago

What W said about The Works:

No communication on a cancelled order

Ordered £200 worth of toys for a charity, after 3 weeks waiting for delivery we contacted them to be told our order had been cancelled due to a warehouse move and items were out of stock. However,...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Order never received, appalling communication

I never received my order. No communication and left waiting weeks. When I contacted them, they were well aware of an ongoing issue and said it was in their website, but once you place an order, they...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

BR

Brimble

Dilyswyd gan Feefo

GBR

10 months ago

What Brimble said about The Works:

No customer service except from store

Nearly took four weeks to part deliver the order, one part was out of stock, emailed three times, no reply, phoned twice the call gets cut off! I went into our Ely branch who were outstanding,...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Unhappy customer

My last 3 orders have been messed up, out of dtoxk, not turning uo, received wrong order. Takes ages to get through on tje phone to customer services and takes days to reply to your emails. Not...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0