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The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

EC

Elan Connor

Dilyswyd gan Feefo

GBR

10 months ago

What Elan Connor said about The Works:

Not worth the hassle

My item reached the Evri depo with broken paint as they informed the items would have to be returned to the works due to the paint being open/broken as seemed like had been packed inappropriately for...

Donna Smith

The Works

9 months ago

Good Afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. Our records show that a refund has been issued. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Poor communication and delivery

Would give 0 stars as I placed an order on the 1st of October and had no tracking updates and 2-3 weeks on I emailed just for them to say they had lost the parcel

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

EG

Elizabeth G

Dilyswyd gan Feefo

GBR

10 months ago

What Elizabeth G said about The Works:

Don't ever order from them! Go to shop instead

If I could give them 0 stars I would. Order never came, tried to keep track of it and it said was being refunded. Contacted customer service via email to see what was happening. No response. Day...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 6X35-KTQ5-7PZX-VT6B. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

BA

Bianca Amponsah

Dilyswyd gan Feefo

10 months ago

What Bianca Amponsah said about The Works:

Poor service, no delivery after almost a month, had to chase them myself

Ordered Halloween stuff for a kids party over a month ago only to be told, three weeks in that my parcel was "lost". So I had to rush out and look for last minute Halloween stuff in the shops...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Always great service at The Works!

Great!

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Disappointed

Took far too long long for my order to get into store and then a book bundle was missing ,informed them and they refunded ,I would have liked the option for the books to be resent , tried in local...

0

AH

Andree Du Heaume

Dilyswyd gan Feefo

JEY

10 months ago

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

bad experience

Payment taken but nothing received had to chase up after 10 days and was advised that the item wasn't available even though they'd put it back on the website. If I hadn't have contacted them don't...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded you for this. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

GH

Gareth Hayes

Dilyswyd gan Feefo

10 months ago

What Gareth Hayes said about The Works:

Twilight new book

Order book didn't get waited longer then 10 days. It never hit delivery company why sell stock online if you don't have products. And especially new releases what we waited for 20 days before refund...

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 6X35-KTQ5-7PZX-VT6B. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. We would like to offer you the following discount code, which will give you 15% off your next order. Your code is 6X35-KTQ5-7PZX-VT6B. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Absolutely terrible

Absolutely terrible. It’s been 30 days and I’ve still not received my order. I’ll never order again, customer service took ages to get back to me to. Avoid!!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order took longer to arrive than expected, We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered on the 22nd of October. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0