How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

LO

Louise

Dilyswyd gan Feefo

GBR

10 months ago

What Louise said about The Works:

Dont waste your money

Delivery non existent due to the apparent distribution centre moving. Over 10 working days & still not dispatched. Close your website if you cant fulfill delivery dates. Customer service email...

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Awful service. Buyer beware!

Placed an order. Order never turned up. No communication from The Works. No support given. Had to fight to get a refund. Shocking customer service.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

AR

Alison Rushton

Dilyswyd gan Feefo

GBR

10 months ago

What Alison Rushton said about The Works:

Great

Ordered books for Christmas presents online which was very easy to use. Had them delivered to my local store as last year I had them ordered to home address and they went ‘missing’ - staff in store...

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

First Class.

0

PD

Pamela Dickens

Dilyswyd gan Feefo

10 months ago

What Pamela Dickens said about The Works:

Prompt delivery of on line order

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Poor service

placed order still not received after 20 days so rang them to be told they would be cancelling order due to problems in their warehouse

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

AD

Ann Pitts DEVON

Dilyswyd gan Feefo

ALB

10 months ago

What Ann Pitts DEVON said about The Works:

no delivery of books to review

I was most disappointed not to have had my order fulfilled due to the move to your new warehouse when I had rung to query an estimated arrival all seemed okay but couldn't be given an exact date...

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

10 months ago

Good

All parcels arrive quickly,in good condition and in recyclable packaging

0

NA

Nazmin Ahmed

Dilyswyd gan Feefo

10 months ago

0

KJ

Karen Julian

Dilyswyd gan Feefo

GBR

10 months ago

What Karen Julian said about The Works:

Love the works

Easy to use website, a big variety and the ordering was very easy. The last order took longer than usual because they where moving wearhouses but as I love products from the works I was happy to...

0