Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ratings over the past year
Arddangos pob 269,282 adolygiad
AB
Alison Brown
Dilyswyd gan Feefo
GBR
8 months ago
What Alison Brown said about The Works:
Christmas order
I placed an order early November for 2 flat boxes and other items, only to be told 2 weeks later they were out of stock .
Another week later only 1 of the items ordered arrived ,thought what's going...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Excellent retailer
Excellent service. All goods were in stock and delivered quickly. Website was easy to use and items were clearly described. I will definitely order from the Works again.
0
Rhannwch
RH
Rachael Henchliffe
Dilyswyd gan Feefo
8 months ago
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Great customer service
The Works service was excellent however my parcel didn't arrive due to Evri messing up. The Work's refunded my money straight away so I can't fault them.
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
One of the best!
Always very helpful and you can rely on them to solve any problem you might have. From the staff in the Newport shop, to the deliveries, or information in the shop, it is never too much trouble for...
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0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Read all the other negative reviews Trustpilot before your order..
I wish I read all the other negative reviews on Trustpilot before I placed an online order! I ordered a few things for my autistic son, as its just easier to order thing's online as he gets...
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1
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Poor lost first delivery with a limited edition book in that’s now sold out then second delivery missing items that, was only addressed when I emailed them asking where items was
0
Rhannwch
Cwsmer Dibynadwy
Dilyswyd gan Feefo
8 months ago
Order never arrived
Order never arrived, no proactive communications despite known issue. After much chasing, cancelled order.
That said, the staff in the actual store couldn’t do enough to help. Stay away from online...
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1
Rhannwch
MD
Mrs Dawkins
Dilyswyd gan Feefo
GBR
8 months ago
What Mrs Dawkins said about The Works:
Xmas gifts
Bought gifts for my grandson etc online
It did take a while but v pleased with the items for Xmas.
0
Rhannwch
WU
Wendy Umney
Dilyswyd gan Feefo
8 months ago
What Wendy Umney said about The Works:
It has been nearly 3 weeks since I ordered my parcels and still not received then I contacted evei who told me to contact yourselves and still had no response
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.