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The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

JJ

Jack Jackson

Dilyswyd gan Feefo

GBR

8 months ago

What Jack Jackson said about The Works:

Good price and item was good

Very good service, I tried to put down about collecting from store. The delivery was good, .

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Imogen

Dilyswyd gan Feefo

GBR

8 months ago

What Imogen said about The Works:

Terrible service

Terrible customer service. Delivery took a month. Customer service team really unuseful and take an extremely long time to reply. Once my order arrived had items missing and now no one will respond...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Poor delivery

I didn’t receive my items, while they did refund me because of the delivery service I had to order gifts elsewhere

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Disappointing

It was unfortunate that I never received the goods I ordered. Although customer service was responsive, I did have to keep chasing my refund.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

LS

Lorraine Smith

Dilyswyd gan Feefo

GBR

8 months ago

What Lorraine Smith said about The Works:

Don’t bother

Never received my order

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Couldn’t fulfill order

Ordered online early November and it stated 10 working days. Waited 3 weeks and had zero communication in that time and the order was sitting still as placed. Contacted customer service and it took...

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order had to be cancelled due to the length of time for the despatch We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Delivered on time. Well packaged

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Great service

The website is easy to use. It was a fast delivery and everything was delivered in perfect condition.

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Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Online order

I ordered products on 11 November it's now one full month later (11 December) and they still have not arrived!

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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