How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 269,282 adolygiad

Lindsay Gunnell

Dilyswyd gan Feefo

GBR

8 months ago

What Lindsay Gunnell said about The Works:

Good

Easy to order online, delivery was not very fast, but good quality product

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Too long a delivery time.

It was three weeks before it was even despatched. Then so poorly packaged that it came apart at Evri’s depot ant took another week to arrive.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse, We are working closely with our warehouse and the couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

theresa gallen

Dilyswyd gan Feefo

IRL

8 months ago

What theresa gallen said about The Works:

never again

Placed my order on November 11th, still no sign of it. Raised a case told would have an update in 48hrs that was 4 days ago still nothing. No answer to the emergency contact line.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

David McAllister

Dilyswyd gan Feefo

8 months ago

Linda Edwards

Dilyswyd gan Feefo

8 months ago

What Linda Edwards said about The Works:

Good service

My goods arrived quickly and I got everything I ordered. The plush cat is lovely and the luv a boos delighted my granddaughter.

Angela Waddingham

Dilyswyd gan Feefo

GBR

8 months ago

What Angela Waddingham said about The Works:

Didn't get items

Had no product had to keep chasing up one product had a refund now waiting for the one and the getting any correspondence was a waiting game

Donna Smith

The Works

8 months ago

Good afternoon Thank you for your feedback. I'm very sorry to hear about the issues with your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Excellent firm to order from

Good prompt delivery and refund of unavailable items. Also clear details of delays in deliveries

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Perfect item and v pretty

Perfect and Item arrived very quickly

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Excellent

I love the books we got such good value and quality. The customer service from the Works was very helpful.

Peter

Dilyswyd gan Feefo

GBR

8 months ago

What Peter said about The Works:

Online puzzle order

Ordered a jigsaw puzzle Advent Calendar online. Arrived promptly in perfect condition. Very good puzzle.

Not received a review invite?

Why trust Feefo reviews?

Dysgwch fwy am Feefo