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The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Arddangos pob 269,282 adolygiad

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Everything was great apart from the delivery company

Everything was great apart from the method of delivery, Once again the delivery company delivered but one side of the box had gotten ripped open exposing the full contents, this is the second time...

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Fab!

Amazing quality goods and great value!

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Cathartic release and feedback

I ordered four items to be delivered before Christmas. When the parcel arrived, only one of the four items was in the box. I rang up and was informed that they were unable to correct their error...

Donna Smith

The Works

7 months ago

Good afternoon. Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. This has been passed to the warehouse team to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Lisa Ballester

Dilyswyd gan Feefo

GBR

8 months ago

What Lisa Ballester said about The Works:

Books delivered

I had damaged books and box no money taken off no replacement and it was too late as it was Christmas present

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Our records show that our customer service team have contacted you requesting images of the damaged items inside the box, alternatively please return any damaged items to your nearest Works store. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Disappointed

Had to wait nearly a month for my order which I was only made aware of after the order went through & they had taken my money & there was no way of cancelling the order. I had to go elsewhere where...

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

A better selection of items online, however delivery was a little later that expected.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Christmas order

Ordered 3 sets of books all came on time were packaged well.This is the first time I used the site usually go to stores,but pleased with the service

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Sad

Cancelled my whole Xmas order, just because I tried to amend my address as part was missing when I paid with Apple, this caused stress and pain as local shop did not have the items and I was advised...

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was cancelled. We can confirm that when an order is placed we are unable to amend the delivery address details, the only option was to cancel the order as the full delivery address were missing. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Theresa

Dilyswyd gan Feefo

GBR

8 months ago

What Theresa said about The Works:

Appalling service

Ordered goods in time for Xmas delivery, no indication that anything was unavailable. Order eventually arrived, goods missing from order - no explanation so left wondering if packing error etc....

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Unfortunately as we do not have a live inventory system this issue can arise on occasion. Our records show a a refund for the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Very High Quality Calendars - Would Recommend

Excellent quality calendars and diaries, p&p expensive and options are only calendar + diaries together rather than to buy calendars on their own, but overall still good value.

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