How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

The Works Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer {{merchantUrl}} | Feefo

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Books come as ordered, great conditions.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

0

KR

kelly rowland

Dilyswyd gan Feefo

8 months ago

What kelly rowland said about The Works:

Delivery took so long that items arrived to late to give out for Christmas gifts. Communication was poor and no information or update given until I contacted.

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

MD

Ms K.Doughty

Dilyswyd gan Feefo

GBR

8 months ago

What Ms K.Doughty said about The Works:

Great ideas at great prices!

Great products at Great prices and lots of range, love this store!

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Santa

Satisfactory, but roller pens were very disappointing.

0

TB

Teri Barker

Dilyswyd gan Feefo

GBR

8 months ago

What Teri Barker said about The Works:

Awful

Received a box of items totalling £37. The box was extremely squashed, soaking wet through and all items inside were either sopping wet, squashed, or had been torn open. It took me 2.5 hours of...

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you damaged. Our records show that our customer service team have resolved this issue and a full refund has been processed. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

All good at the works

I have been shopping with the works for years [ in the shops and online ] the products are always very good and great value for money and i i hope i can deal with you in future .

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

0

JS

Jane Streatfeild

Dilyswyd gan Feefo

8 months ago

What Jane Streatfeild said about The Works:

Very helpful store manager in Didcot

0

Cwsmer Dibynadwy

Dilyswyd gan Feefo

8 months ago

Tortoise

It took so long for may parcel to arrive, I forgot I even ordered it.

Donna Smith

The Works

7 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1